Title : Case Management Lead

Employee Working Location : In-person (Alberta, Canada)

Employment Status : Temporary Full-time (12 Months)

Salary Band : $ 64,700 - $80,000 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 - Provides Leadership to Case Management Team

• Lead the Case Management team, providing direction and coordination for case management and business processes and for the ongoing management of activities addressing issues as they arise.
• Model, lead, support and provide guidance to the Case Management Supervisors in case management planning activities and in maintaining strong and positive relationships with external stakeholders, ensuring high quality of client services.
• In collaboration with Recovery Manager, conduct community needs assessment to identify evolving needs of the impacted population as it relates to case management and support to self-recovery programming and make recommendation to recovery leadership for escalation of operations/recovery programming as appropriate.
• To provide regular comprehensive and timely operational reports for internal and external stakeholders inclusive of contributions to situation reports, Case Management operational data, relevant indicators and trends.

Responsibility 2 - Operationalization of Case Management & Service Delivery Structures

• Ensure Case Management services, tools and processes are established as indicated through National direction and in alignment with the Case Management methodology.
• Implement and monitor Case Management service metrics that focus on effectiveness, timeliness, quality and support operational planning and for reporting purposes.
• Coordinate and monitor on-boarding, orientation and training of Case Management personnel.
• Engage and collaborate with the Rapid Deployment Case Management Team to ensure surge capacity as required, capacity building opportunities, sharing of best practices and lessons learned throughout the operation.

Responsibility 3 - Communication and Representation

• In coordination with local/geographic staff, establish and maintain regular communications with the relevant authorities and stakeholders.
• To participate in and represent the CRC at coordination meetings, as well as liaise with relevant government authorities, and external agencies as appropriate.
• Communicate regularly with the Senior Manager, Case Management or designate on all operational matters.

What we are looking for :

• Completion of a University Degree in Disaster Management, Emergency Management, Social Services or community Development and/or an equivalent experience.
• Minimum 3-5 years experience in a Supervisory and/or management position.
• Experience in program management, coordination and client facing work that includes direct case management or a customer focused role.
• Experience with the Red Cross and with relief or recovery operations and capacity building is a strong asset.
• Experience managing virtual teams.
• Must be able to read, write and deliver services as appropriate to the operation in English. Additional languages are a strong asset, in particular Ukrainian, and Tagalog.
• Leadership skills: Prioritization of responsibilities, give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to CRC personnel
• Project Management Skills: developing project charters, planning, scheduling, supply management, risk assessment, budgeting, change management, and project control
• Conflict Resolution Skills: active listening, mediation/negotiation, develop solutions and options with a win/win approach, appropriate assertiveness toward problem, managing emotions
• Coordination skills: Champion collaborative opportunities, flow of information, strategic thinker, facilitation/ mediation, meshing work plans/prioritizing
• Ability to work well within a team - share information, respectful, approachable, build strong relationships within team.

Working Conditions :

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$ 64,700 - $ 80,000