For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Group Sales Service Representative Department: Ontario Client Services Competition: 87372 Internal/External: Both Employment Type: Full Time Permanent Location: Ontario Salary: Competitive Compensation Reports To:
Team Leader, Ontario Client Services
The Group Sales Service Representative works closely with Account Executives and interacts extensively with other operational areas within Medavie Blue Cross to support the sale and retention of group insurance plans. As a member of the Client Service Team, the Account Associate is involved in all aspects of the group sales process including plan set up, maintenance, renewal, and ongoing proactive service. The position involves frequent contact with external customers and consultants including face to face, written and verbal communication. Success in this role demands a strong commitment to customer service and building solid business relationships with customers; working collaboratively with numerous internal contacts to maintain service standards; excellent time management and attention to detail. Our image in the external marketplace relies heavily on how our customers are serviced.
Key Responsibilities:
- Coordinate resolution of basic and complex issues and inquiries, often with multiple departments and target dates, and accurately communicate results to the customer/advisor/consultant; review and interpret contracts and financial agreements to respond to inquiries and disputes, and/or assist customer with union grievances;
- Collaborate with the new business installation team on the set up of new groups. This may include completion of various online enrolment and reporting tasks. Plan and execute detailed communication project plans for both new and existing customers. This includes the creation of custom educational documents and co-ordination with internal brand and marketing teams to ensure corporate compliance requirements are met for all materials;
- Required to plan and execute Group Administrator training sessions. This involves in depth understanding of all administrative, system, product, invoicing, and group insurance requirements, processes and guidelines. In addition, this may involve training for Third Party Administrators;
- Plan, prepare, and execute a proactive service visitation strategy for groups within your block of business and promote Medavie services and technology.
- Required to participate in finalist presentations, trade shows, wellness fairs, advisor information meetings, and employee education sessions. This includes understanding customer requirements, creating and delivering meaningful, interesting, and accurate presentations and associated documentation.
Qualifications:
- Post-secondary degree in a related discipline or equivalent experience.
- At least one to three years of work experience in group insurance.
- Have a good understanding of group health, dental, life and disability insurance plans.
- Hold or be in the process of obtaining a designation in the field of insurance (an asset).
- Have a valid driver's license.
- Be willing to travel, sometimes for more than a day.
Knowledge & Skills:
- Public speaking or presentation skills
- Strong computer skills and experience working with the Microsoft Office Suite, Salesforce and Webex.
- Language: Bilingualism (French and English) is considered an asset.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Job Segment: Sales Rep, Business Development, Customer Service Representative, Sales, Customer Service
