For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Team Leader, Implementation- 12m Term Department: Medavie and Underwriting Competition: 87336 Internal/External: Both Employment Type: Full Time Term12m Location: ON/QC/NB/NS Remote Available Salary: Competitive Compensation Reports To: Manager, Implementation

Reporting to the Manager, theBilingualTeam Leader, Implementationrole is responsible for leading the Implementation of new clients by delivering a smooth, consistent and highly dependable client installation process, resulting in a positive first-impression with new clients. In this role you will lead a team of diverse skilled employees to achieve corporate and operational targets.

Key Responsibilities

• Manage the day to day needs of the team and our clients;
• Provide coaching to individuals on performance goals and quality results;
• Support the career development and learning opportunities of team members;
• Ensure key performance indicators of productivity and accuracy are achieved ;
• Identify processes to maximize overall efficiency of the department and drive ;
• Work collaboratively with the support services teams (i.e training/quality/metrics) to achieve corporate and operational targets;
• Represent the team at meetings where appropriate and build/maintain relationships within department as well as other business units within the company;
• Hold regular team meetings;
• Remote team management;
• Responsible for hiring process of new employees;
• Occasionally participate in finalist presentations with prospective clients when required.

Required Qualifications

• Education: Post-secondary education in business or marketing; project management
• Work Experience:3 - 5 years of leadership in sales or operations management experience, preferably in the insurance industry;
• Computer Skills:Strong computer skills, including an excellent working knowledge of the Microsoft Suite of products (Excel, Word, PowerPoint); Prior experience working with MS Project is considered an asset.
• Language Skills:Bilingualism is mandatory
• Leadership Skills: Strong coaching, communicationand presentation skills

Leadership Accountabilities

• Values and Ethics:Fosters a climate of transparency, trust and respect with employees, key partners and stakeholders, especially in staffing and day to day activities.
• Engagement:Leverages skills and abilities to build a cohesive team to ensure consistency in front-line execution.
• Follows through on commitments and establishes regular and comprehensive exchange of ideas constantly with passion and commitment.
• People Management:Holds employees accountable for living the values and their performance and deals with ineffective performance. Works to ensure that employees have the tools and job specific skill sets to do their jobs.
• Strategic Thinking:Works to solve routine operational and people problems within the team. Seeks assistance from others to implement or develop solutions beyond routine concerns or process improvements that would impact their team.
• Action Management:Manages quality and productivity of employee's work. Follows through on the employee's work plan from planning, implementing, monitoring to evaluating and reporting.
• Financial Management:Implements process improvements to achieve operating efficiencies and value for money. Manages the portion of the budget allocated to team building and employee engagement.

Other Competencies

• Customer Focus
• Dedicated to meeting the expectations and requirements of our customers; establishes and maintains effective relationships.
• Negotiating
• Ability to negotiate skillfully in tough situations with both internal and external clients.
• Problem Solving
• Uses logic and methods to solve difficult problems with effective solutions.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

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