Requisition ID: 702

Location: Port aux Basques NL

Annual Salary (40 hours/week): $54527.2 - $68159.52

Application Closing Date: 2024/08/26

Application Closing Time: 23:59 hours Atlantic Time

Application Process: Applications must be submitted by using the Career section of MyPortMAI.

Marine Atlantic is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Our employees embody our core values; they are diverse, safety-oriented team-players who exhibit integrity and commitment, and always strive for excellence.

Marine Atlantic is currently looking for a System Support Analyst to work with our Information Technology department, located in Port aux Basques NL.

Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following equity deserving groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your application.

The Information Technology / Information Management (IT/IM) Division is critical for ensuring that the necessary information systems, are highly available and properly supported to enable the day to day operation of all functional areas of Marine Atlantic.

Reporting to the Sr. Service Desk Supervisor, the System Support Analyst works to align information systems and infrastructure to support the strategic and operational objectives of the various business functions, vessels, and the company as a whole. The role offers direction, co-ordination, and management of external consultants as well as co-ordinates, supports, implements, and maintains internal infrastructure, applications, and business system sourcing.

Additional Key Areas of Responsibility

• Provide tier 1 and 2 technical support to the business.
• Respond to telephone calls, emails, and requests for ticket routing & escalations, with the ability to explain technical situations
• Assist team members in responding to more complex escalated inquiries.
• Project management activities including co-ordination, scheduling, and risk and change management for business IT projects and initiatives.
• IT system sourcing, development, implementation, integration, enhancement, and maintenance.
• Produce and maintain production and coordination of relevant end-user documentation/training of technology usage.
• Ensure a smooth delivery of services and communication of technology issues to the entire user community.
• Provide training and mentoring to new hires.
• Respond to more complex, escalated inquiries from team members
• Ensure documentation of processes and procedures.
• Produces and maintains production and coordination of relevant end-user documentation/training of technology usage.
• Ensures a smooth delivery of services and communication of technology issues to the entire user community.
• Assist in the accomplishment of company objectives by performing other related duties as required.
• Promote a safe working environment.

Qualifications:
• University Degree or College Diploma in an IT related field with a minimum of three (3) years of experience in a relevant role.

OR

• a combination of equivalent education, job-related training and experience in a related position.

Knowledge, Skills & Experience (Essential):
• Customer focused with experience in Customer/Client Support organizations and processes.
• Project and Time Management Skills.
• Ability to work effectively in a team-based environment.
• Sound communication skills and experience working alongside other IT and business management professionals.
• Detail oriented, well organized, and a demonstrated ability to function effectively with a high degree of interdependence and autonomy.
• Ability to manage and/or coordinate projects, respecting all deadlines.
• Broad technical and application knowledge to provide advice and assistance to support staff and vendors involved in problem resolution.

Knowledge, Skills & Experience (Desirable):

• Knowledge of ITIL/ITSM and other industry standard IT support related frameworks.
• Excellent leadership skills.
  

Why work for the Marine Atlantic team?

As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We provide a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.

Additional Information

Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.
Marine Atlantic invites applications from all qualified candidates and hires based on merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application.
To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].
We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at [email protected].