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We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

The Cybercrime Senior Manager will play a pivotal role on the Cybercrime Senior Leadership Team which is focused on protecting TD customers from digital threats. The Senior Manager will be the leader of the Customer Authentication Strategy & Performance (CASP) team. The leader will be responsible for the overall program strategy, focusing on maturing capabilities to adapt to emerging cybercrime threats while ensuring effective performance through governance and oversight. Responsibilities include overseeing three teams: adaptive strategy, control performance and model performance. Seeking a leader with experience working in a dynamic environment running an operational program while also setting strategic direction.

• Establishing governance and oversight of the program
• Defining and publishing capability scorecards and publishing performance
• Ensuring stakeholder cadence meetings are effective; to include socializing and obtaining agreement to program roadmap, change management and issue resolution.
• Identifying new methods to detect, inspect, research and mitigate threats to clients via device and behavrioal inspection.
• Continuous review and improvement of metrics and reporting; establishing and publishing executive level metrics.
• Ensuring process and procedures are documented and are being followed.
• Vendor management to ensure service quality.

Depth & Scope:

• Provide enterprise-wide subject matter expertise on customer identity and authentication as it relates to cybercrime.
• Identifies opportunities for capability improvements and executes positive change.
• Ensure teams responds to incidents, provides guidance, research and root cause analysis and develops remediation plans.
• Analysis and contribution of enterprise level metrics and reporting
• Prioritizes and manages team workload in order to deliver quality results and meet timelines from stakeholders.

Job Description:

Education & Experience:

• Bachelor's degree or the equivalent combination of education and work experience required.
• 10+ years related experience required.
• Experience in identity and authentication including the underlying technologies and architecture required.
• Strong understanding of SQL and python or equivalent technologies required.
• CISSP, Security+, or other Cybersecurity certifications preferred.

Preferred Qualifications / Attributes:

• Strong interpersonal communications skills
• Critical thinker with attention to detail
• Strong technical writing and procedural documentation skills
• Experience within financial services
• Ability to adapt to changing customer requirements and priorities.
• Ability to independently identify, address and resolve issues.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

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