Job Title: Office Clerk
Pay: $20/hr
Shift: Monday-Friday 8:00 am Start
Location: Ottawa East

We're currently looking for an office clerk to work on location for a client of ours. Within this role you will be in a major role of keeping the heart of the transportation company rolling. Main responsibilities are Coordinating Shipments incoming and outgoing, Data Entry, and Customer Service.

Responsibilities:

• Provide administrative support to office staff team.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees.
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone. Update system with appointment information. Manifest and arrange appointments.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment.
• Log customer interaction consistently and accurately.
• Redirect documents intra- and inter-terminal as well as to customers as needed.
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees.
• Prepare manifests for trucks crossing from Canada to US border and vice versa.
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishes and maintain files and records.
• Ensure the correct information about missed pickups and deliveries is rescheduled.
• Assist with data entry.
• Other related duties may be required.

Requirements:

• 6 months to 1 year in similar role
• Strong Administration background
• Excellent knowledge of Microsoft office programs such as: Word, Excel, and Outlook
• Experience within a Customer Service setting
• Previous experience within a transportation setting is considered an asset
• Criminal Record Check may be required as part of the Onboarding process

What we offer:

• Weekly Pay
• Overtime paid after 44 hours
• Vacation pay accrual