Position Responsibilities:

• Manage and interact with all Distribution Centre (DC) associates to ensure efficient day to day operations
• Ensure associates are provided with daily guidelines on workload and changing priorities
• Follow SOP concerning proper course of action on, performance reviews, performance concerns, Associate Relations issues, etc.
• Monitor and reinforce safety and shrink prevention to all associates
• Ensure Associates have the tools (i.e., information, working equipment, etc.) necessary to do their jobs
• Formally review performance of Department Supervisors twice a year and informally review on an ongoing basis
• Train and develop Department Supervisors, and Associates to maximize performance
• Provide constant feedback to DC associates through the formal review process as well as direct daily communication
• Respond to and resolve customer issues in a timely manner
• Resolve concerns that affect the DC's service, efficiency, safety, and productivity
• Read and interpret reports (i.e., P & L, etc.) in order to determine and monitor problem areas
• Plan and execute DC Inventory Counts as necessary & ensure proper stock rotation through a first in first out system
• Available to travel occasionally
• Additional duties as assigned by Distribution Centre Management
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor".

Knowledge/Experience Required:

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets expectation, Consistently demonstrates)
• Minimum 1 year management experience within a distribution centre environment with strong customer service focus ensuring excellent service to all stores
• Demonstrates awareness of Home Depot safety policies and procedures; includes ability to identify and report safety hazards, and the ability to encourage others to work safely
• Knowledge of DC operations, store products and legislative requirements of OHSA an asset
• Strong analytical, statistical analysis, problem solving skills and team building skills
• Excellent organizational skills with ability to manage large workload, competing demands, and a fast-paced environment
• Ability to set goals and standards, manage Associates and resources for accomplishment; develop Associates and provide feedback; establish and reinforce a quality orientation and follow-up to ensure completion
• Computer experience a definite asset