PC CONSULTANT I (BAND LEVEL 5)
Health Science Information and Media Services (HSIMS) Faculty of Medicine
(Full-Time, Contractual to May 18, 2025)

This competition may be used to fill identical positions in this unit within three (3) months of the closing date

All qualified employees are welcome to apply, however preference is given to CUPE members

DUTIES

Reporting to the HSIMS Manager of Technology Solutions, the successful applicant will be responsible for providing direct consulting and support to faculty, staff, and students within the Faculty of Medicine on a variety of computing topics. Duties include providing excellent customer service and client communications while troubleshooting problems related to software, systems configuration and network connectivity; providing wireless client support; working with a team of subject area specialists to identify solutions and deliver required PC support service levels; diagnosing complex problems; recommending and implementing corrective measures to enhance the user experience and system stability; providing information, advice and training regarding computer applications; providing support on a service desk on a rotating basis; ensuring the security and inventory of computer hardware and software; and performing other related duties as required.

QUALIFICATIONS

Experience (up to 1 year) in personal computing, network support and troubleshooting; graduation from a four year university or college program with significant work in Computer Science; or any equivalent combination of experience and training. Knowledge of Microsoft operating systems and applications, and wireless technology is required. Knowledge of computer configurations; components; peripherals, network and software products are also required. Excellent customer service skills along with superior interpersonal and communications skills are essential. Experience with Infosilem and service desk software are considered assets.

SALARY $52, 675 - $61,793 (CUPE Local 1615)
CLOSING DATE: July 19, 2024
COMPETITION NUMBER: MUN02852

Please note that we will ONLY accept applications for this position through our website www.mun.ca/careers. Applications must be received by the end of business day on the competition closing date. You may drop off a paper application to the Faculty of Medicine - Memorial University, Medical Education Centre, St. John's, Room M2M229; or fax your resume to (709) 864- 6344. Call us at (709) 864-6404 for assistance.

All qualified candidates are encouraged to apply; however, preference will be given to applicants who are legally entitled to work in Canada. Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women, people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

Inquiries about this opportunity should be directed to the Faculty of Medicine - Memorial University, Medical Education Centre, St. John's, Room M2M229 or by telephone at (709) 864-6404.

Please be advised that we are unable to provide updates on current competitions.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.