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We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Pay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

Efficiency is what we are about at TD Bank Group (TD) Canadian Personal Banking (CPB) Operations. Our department of 2,600 colleagues from across Canada is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. In other words, our strategic decisions impact everyday people and their families on a personal level. We collaborate closely with business partners to deliver a legendary experience to everyone, from our customer base to distribution teams.

CPB Operations is actively enhancing and enriching how TD supports its customers. This includes future-orienting our operations with modernized, simplified services. We deliver specialized and advisory support in the areas of Real Estate Secured Lending, Personal Lending, Credit Cards, Business Banking, Everyday Banking, Wealth, and Personal Savings & Investments. We also deliver specialized credit advice, underwriting and fulfillment of key processes.

Job Details

About the Program

The Air (Aspire.Innovate.Rise) Operations Excellence Leadership Rotational Program is an immersive 24-month program designed to help you to step into our world of operations management, operational risk management, banking operations, banking modernization, as well as product and services fulfillment. The goal of the program is to develop operations leaders who understand, administer, and deliver business practices to achieve the highest level of efficiency possible for CPB Operations.

We are looking for individuals who have creative energy combined with a strategic mindset to improve, simplify, and automate. If you have a genuine desire to help customers get the most from their banking experience, we want you to be part of our leadership rotational program.

In this program you will rotate across CBP Operations areas approximately every six months:

• Credit Centre Adjudication: Learn how this skillful team drives growth and enhances end-to-end credit adjudications processes through fair, consistent, and efficient decision making
• Credit Centre Operations: See how this forward-thinking team enables business growth through agile, efficient, and value-added processes that meet evolving customer expectations
• Banking Operations & Estates: Discover how this dynamic and diverse team supports the back-office, mid-office, customer-facing functions, plus internal and external partner-facing functions for all channels and products in CPB, Wealth and Corporate
• Operations Performance & Modernization (OPM): Understand how this team enables and supports 2,600 Operations colleagues to deliver best-in-class customer experiences for the Personal Bank. The OPM team's scope crosses workforce management, performance management, insights and reporting, behaviours and coaching, colleague innovation, colleague experience and enablement, governance, and control, while partnering with end-to-end customer journeys to deliver on Operations scope

We align rotation opportunities with our business strategies to ensure you work on the most important priorities.

What You'll Do

No matter where you work at TD you'll make a meaningful impact, grow your skills, and thrive in our culture of care. Here's what this means for each rotation in our program:

Make an Impact:

• Operate in a lean and agile mindset to streamline and automate processes, ensuring these are scalable and efficient for customers and colleagues
• Champion productivity and manage change impacts by documenting, communicating, and training colleagues and stakeholders
• Research and identify opportunities to address material operational risk practices through process re-engineering, design, mapping, etc.
• Advise and present to senior management to influence outcomes

Experience Growth:

• Represent Operations on cross-functional campaigns, working groups, projects, and forums
• Work with business partners on strategic modernization initiatives as well as BAU (Business As Usual) activities
• Manage and prioritize multiple projects, working independently and in teams with discretion and confidentiality
• Invest in personal development and growth; you value and seek constructive feedback

Cultivate our Culture of Care:

• Build relationships liaising with internal stakeholders (technology, product / group owners, project teams, business, finance, risk, etc.) and external advisors (vendors, regulators, etc.) where appropriate

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. Receive regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Job Requirements

What You Need to Succeed

We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.

• At least 6 years' experience in process reengineering, lean six sigma implementation, operations management, innovation, transformation with increasing responsibilities in a related field (Technology, Digital, Consulting, Product Management, Risk Management etc.)
• Experience working within a Scaled Agile Framework with applicable tools (e.g., JIRA, Confluence)
• Demonstrated success in leading people and projects; you seek diverse perspectives and guide with humanity
• Values a high-performing and fun culture to achieve Objectives and Key Results (OKRs)
• Resilient and influential agent of change; you take calculated risks and present ideas to Executives
• Exceptional interpersonal skills; can build positive relationships with dynamic stakeholders in a fast-paced environment
• Excellent communication skills; you can write, present, and explain complex technical issues
• Flexible, self-directed, organized; you work effectively both independently and with partners
• Data driven, comfortable analyzing large volumes of data (MS Access, SQL, Power BI, Power Automate, etc.)
• A critical eye for process simplification, automation, and innovation; you value productivity and customer and colleague experiences
• Early adopter and can learn new technology tools quickly (AI, etc.)
• Understands financial products, operations engineering, banking operations or platforms
• Able to work conceptually and translate concepts for implementation into daily tasks and project work
• Desire to work in a caring, respectful, and inclusive environment where all employees are supported

Additional Information

Educational Requirements

• Graduate degree, completed within 2 years prior to the start date, in the areas of Engineering, Operations, Technology, Business, Risk, Finance, Economics, Mathematics, Data Analytics, or related discipline
• Candidates pursuing a graduate degree must have completed all requirements (courses, projects, exams, etc.) for the graduate degree prior to start (excluding convocation)
• Professional certifications or designations are assets (e.g.., PMP, Lean Six Sigma, SAFe, Scrum, etc.)

Program Location and Start Date

This is a Toronto-based program with occasional travel within the Greater Toronto Area (Markham, Mississauga) which starts in July 2025.

Applications must include:

• Transcripts
• Cover letter (one letter-sized page only). If you are pursuing a graduate degree, please include graduation month/date/year in your cover letter
• Resume (two letter-sized pages only)

Posting Close Date: July 29, 2024

Learn more about the Associate Program prior to applying.

Register by Tuesday, July 9, 2024, to join a virtual information session on July 12 at 12:00 pm to 1:00 pm ET via WebEx.

We welcome all applications but can only respond to candidates selected for an interview. We thank all applicants for their interest!

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

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