Location: Moncton
Team Size: Small & Supportive
Perks: Paid health benefits, professional development opportunities, office dogs, and more!
Salary range: $40,000-$45,000

Ready to Revolutionize Customer Success with a Fun and Dynamic Team?

We're not your typical company. While we're committed to growth, we firmly believe that fun should be part of the journey. At CareerBeacon, we create a vibrant environment where innovation meets productivity, and where each team member's passion shines. We're on the hunt for a Customer Success Representative who's versatile and dynamic. This role goes beyond client support; it's about forging strong connections and ensuring our customers not only meet but exceed their goals.

Why You'll Love This Role.

At CareerBeacon, our Customer Success Representative role is truly special. You'll be the go-to person for our clients, providing exceptional technical support and fostering strong relationships. We value innovation and encourage you to share new ideas to enhance our services. You'll join a close-knit, enthusiastic team that collaborates closely to drive business growth. Most importantly, your contributions will have a tangible impact on jobseekers landing their dream job and employers finding top-quality candidates, making your work rewarding and meaningful.

What Will You Be Doing?

• Customer Support: Be the go-to person for customer inquiries via email, phone, and chat. Provide prompt and friendly assistance to make their day better.
• Onboarding: Welcome new clients with open arms, guiding them through our platform and ensuring they maximize the value of our services.
• Training: Collaborate with the sales team on client calls, helping clients unlock the full potential of our platform.
• Feedback Collection: Actively listen to our clients and gather valuable feedback to help us continuously improve our offerings.
• Issue Resolution: Address any issues clients face with a positive attitude, coordinating with our product team when necessary.
• Sales Support: Assist small businesses with sales efforts and always be on the lookout for new clients to introduce to our Sales Team.

Who are you?

• Customer Success Rockstar: You've excelled in customer success, account management, or customer support roles, particularly in the tech or HR/Recruitment industry.
• Skilled Communicator: Your communication skills are top-notch, both verbal and written.
• Challenge Lover: You relish a good challenge and possess excellent problem-solving abilities.
• Tech Whiz: You're adept with software applications and quickly learn new technologies.
• Customer Hero: You have a genuine passion for helping customers and providing outstanding service.
• Team Player: You thrive in a collaborative environment and love working with a close-knit team.
• Bilingual: Fluency in English and French is a plus but not a requirement.

Why Join Us?

• Small Team, Big Impact: Your voice matters here. Every idea, and every effort counts.
• Office Dogs: Need we say more?
• Health & Wellness: Paid health benefits, because your well-being is our priority.
• Give Back: Paid volunteer days to support the causes you're passionate about.
• Professional Development: Opportunities to grow your skills and advance your career through ongoing learning and training.

Excited to make a difference? We thought so! If you're ready to dive into a role where your contributions directly impact our success and where you can be your true self, CareerBeacon is the place for you. Join our vibrant team in Moncton, enjoy the perks, and be part of a journey that's as fun as it is rewarding.