Volkswagen Moncton has an opening for an Appointment Coordinator.

The Appointment Coordinator is responsible for all incoming calls to the Service Departments and scheduling appointments for customers.

We are looking for someone who is reliable, dependable, enjoys speaking on the phone, and working as part of a team. Someone who strives to provide the best customer service experience.

Lounsbury Group is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages

• Group Benefits Plan including health, dental, vision, life insurance, and disability that begin on your 1st day

• Pension Plan

• Employee discounts on cars and furniture

• Career growth and continuous development

• Respectful and cohesive working environment with strong company values

Responsibilities

• Answer all inbound calls to the Service Department and schedule service appointments for the customer.
• Answer all inbound emails to the Service Department.
• Manage the online bookings that come through the company website: contacting (call or email) customers to confirm the appointment. Could have to do troubleshooting to figure what service they need.
• Do outbound calls to existing service customers – MVI, tire storage, run recall reports, and contact customers for repairs, and promotions.
• Send email blasts for promotions in the Service Department – create content for promotions.
• Follow-up with customers who are a no-show for an appointment.

Qualifications

• High school diploma or GED.
• Fluently bilingual in English and French is required.
• Knowledgeable of the operations of a vehicle.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Computer savvy with the ability to manage multiple applications at once; must be proficient in Microsoft Office products (Outlook, Excel, Word, etc.).
• Excellent communication skills, both verbal and written
• Ability to respond to questions and concerns, and to overcome objections.
• Cheerful disposition.