Requisition ID: 199007
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The primary purpose of the role is to develop for, and support, contact center applications and related technologies a managed by the eContact team related to the Key Job Accountabilities listed below.

Is this role right for you? In this role you will:

• The primary function of this role will be developing for and supporting multiple applications including but not limited to our cloud-based Voice Biometrics solution (Gatekeeper) as well Genesys cloud applications, custom integrations and additional enterprise solutions managed by the eContact team.

• Developing for CTI applications in a contact centre environment with Avaya and Genesys components.

• Additional application support may include, but not be limited to, Genesys Chat and Email on-prem and cloud solutions. and Verint applications such as Call Recording, Workforce Management (WFM), Speech Analytics and DPA as well as custom solutions.

• Deliver functional enterprise solution components on time and budget through delivery/adherence to the following:

• Project implementations and application integration

• Technical documentation of solution

• User documentation of solution

• Development of custom programming solutions, scripting, application configuration, integration with cloud and on-prem solutions through API's and other means.

• Delivery of technical knowledge transfers to end user representatives

• Manage technical aspects of vendor deliverables in enterprise solutions, including adherence to budgets, timelines, quality and accuracy of technical deliverables.

• Accountable for rotating 3rd line (on-call, after hours) support, and continual environment assessment and capacity planning.

• Leads implementation, integration, security and programming best practices by maintaining up to date knowledge of solution components, delivery methods and abilities.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Undergraduate Degree in Computer Science or technical equivalent

• 5 - 10 years experience with Java, Python development in an enterprise environment.

• Technical experience with, or supporting, contact centre environments.

• Experience developing for CTI applications

• Experience developing for applications integrated with SQL databases.

• Experience with cloud integrations.

• Experience working with Voice Biometrics applications, including Gatekeeper or similar.

• Experience working with Genesys Cloud

• Experience with cloud solutions.

• Experience with API development.

• Experience with TSAPI / JTAPI.

• Experience developing solutions with databases

• Excellent verbal and written communication skills are essential.

• Excellent organizational skills and the ability to manage multiple complex initiatives

• Technical designations an asset (i.e. Avaya, Verint, Genesys, Microsoft, etc.)

• Undergraduate Degree in Computer Science or technical equivalent

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid
#LI-Hybrid

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.