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Computer Support Specialist

En personne
Temporaire
Niveau d`entrée
Publié il y a 6 jours

Job Description

Computer Support Specialist
Temporary Full-Time
Location: Happy Valley - Goose Bay, NL
(PCN: 55962RP1)

About the Role

Newfoundland and Labrador Health Services- Labrador-Grenfell Zone is seeking an energetic and experienced IT professional to join its team. This position, reporting to Team Lead of Information Management and Technology (Front Line Support) will assist with the IM&T Service Desk, which is the central point of contact between Labrador-Grenfell Zone end users and Labrador-Grenfell Zone Technical Support staff on a day-to-day basis, leveraging teamwork, technology, expert knowledge, professionalism and the commitment to excellence.

Qualifications:
" Graduation from a recognized (approved) College with a two-year or three -year program in Information Technology/Computer Support is required
" Successful completion of the Comp TIA's A+ Certification OR MCSE Certification is required
" A minimum, two out of the last four years' experience in Information Technology is required
" Current working knowledge of TCP/IP Networking is required
" The successful applicant must possess strong interpersonal, analytical, communication, and organization skills and be able to work independently in a client focused environment
" Experience with security protocols, secure communications, and network-based service deployment and management is an asset
" Experience in the planning, development, and support of information technology in a health care environment is an asset
" A satisfactory record of work experience is required
" The successful applicant will be required to submit a satisfactory certificate of conduct.

Duties: (Included but not limited to)
" Exercise substantial judgment and autonomy to address and prioritize incoming requests each day received through direct calls, voice mail, email submissions, Self-Serve Portal, FAX and walk-ups
" Identify and analyze computer support, hardware and applications software problems, and recommend/implement solutions
" Provide computer consultation, advice, and other computer support services to staff using personal computers to access various productivity and Health Information Systems
" Assess various end user requests and determine hardware/software requirements for desktop users in a complex health care environment
" Provide desktop and network support to multiple departments (managers and staff) across multiple geographically dispersed sites
" Consult with end users and vendors to evaluate systematic issues with computer hardware/software and provide appropriate solutions to meet end user requirements, via the use of remote support software. Install and test vendor supplied software programs and modify default configurations of same to meet end user and organizational requirements
" As required, educate and orientate end users on the proper use of hardware and software applications and inform them on a reasonable expectation of these resources
" Maintain a wide range of desktop operating systems and various applications
" Install network and local printers on desktop computers with the use of remote support software
" Regional travel required
" Regional on-call is required
" Other related duties as required.

Salary: CG-29 of the NAPE-HS Salary Scales, $27.07 to $30.07 per hour

Hours of Work: 75 hours Bi-weekly; Monday to Friday.
Interested applicants please submit resume, stating competition number 2024000749

Numéro de concours: 2024000749
Site Web d'entreprise: https://NLHealthServices.ca/
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À propos NL Health Services

À propos NL Health Services

If you come from away, you’ll discover just how special Newfoundland and Labrador is. If you're a local, you already know this. It’s our people. It’s our culture. It’s our stories (and oh do we love our stories).

If you’re looking to grow your health career in a place with adventure around each corner and a strong sense of community, then let’s put on the kettle and have a chat. Newfoundland and Labrador (NL) Health Services might just be the perfect fit for you.

Why join NL Health Services?

There are many reasons. You will put your skills to great use in a unique and remarkable part of the world, be part of interdisciplinary and talented health-care teams and have access to state-of-the-art equipment and modern facilities.

  • We also offer incentives for local talent, those looking to return home and those new to our province.
  • Competitive remuneration and attractive benefits package.
  • Generous vacation packages and paid time off.
  • Full-time and part-time pension plans options.
  • Health insurance, dental and long-term disability plans.
  • Financial incentives and relocation support.
  • Student placements and clinical residencies.
  • Remote work options available.
  • Fast pathways to nursing for out-of-province applicants.

With a rich and unique culture, and tremendous natural beauty, Newfoundland and Labrador is an ideal place to call home, with a growing diverse population and among the safest places in the world to live.

About NL Health Services

At NL Health Services, we are responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador. Our team consists of more than 22,000 dedicated health workers who are committed to providing the best care in communities across the province, in five geographical areas.

The provincial health authority was created in April 2023, following recommendations from Health Accord NL, and brings together five former separate health entities. Our goal is to improve the health of the people of Newfoundland and Labrador and to create a more integrated, accessible, technologically enhanced, equitable and sustainable health system.

We know that it is the people – employees, physicians and volunteers – that together make NL Health Services a great place to work. We believe that every person carries valuable knowledge, experience and perspective, and it is in this diversity that we find strength. At NL Health Services, we embrace the distinct and complementary characteristics of all our members as we seek to eliminate health disparities by providing fair, equitable and quality health care to all patients, residents and clients.

If your passion is to provide extraordinary health care to the residents of the communities of Newfoundland and Labrador, we want to hear from you.

Come, work with us, and be extraordinary every day!

For more information, please visit: https://nlhealthservices.ca/.

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