Information Services Support Technician I
Fermé
Halifax Water is hiring for the job of Information Services Support Technician I. This is a Term opportunity in the Corporate Services Department and has full-time hours.
The IS Support Technician I role is to support and maintain the HRWC computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
Interested, qualified candidates are asked to submit a cover letter and up-to-date resume quoting Competition #HW24-172E confirming their interest by 4:30 pm on October 17, 2024.
- Strategy & Planning:
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Document instances of hardware failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new computer projects and new hardware installations.
- Acquisition & Deployment:
- Assist in software releases, roll-outs and communication to the end users.
- Conduct research on computer products in support of PC procurement. Evaluate and recommend hardware products for purchase.
- Write technical specifications for the purchase of PCs and related products.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Operational Management:
- Liaise with, and provide support to, staff on computer operation and other issues.
- Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware and networked peripheral devices.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, then recommend and implement corrective hardware solutions, including off-site repair as needed.
- Monitor incoming requests to the Help Desk to ensure courteous, timely and effective resolution of end user issues.
- Prioritize and schedule problems. Escalate problems to the IS Support Technician ll or IS Technician lll when required.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups to Help Desk requests.
- Develop and maintain an inventory of all computers, printers and other peripheral equipment.
- Liaise with third-party support and PC equipment vendors.
- Perform such other related duties as may be assigned.
To qualify for this position, you must have a Grade 12 diploma, a post-secondary diploma in Computer Science/Information Technology, and 6 months experience relating to Information Technology Support and Communication. Additionally, you must possess one of the following: Microsoft Certified IT Professional (MCITP), CompTIA Network+ and or A+, or an equivalent certification.
Halifax Water invests in its employees by providing competitive salaries, incentive programs, opportunities for advancement, and excellent benefits packages including:
- Pension plan
- Medical, dental and vision benefits
- Paid holidays, vacation, and sick leave
- Family/Employee Assistance Program
- Employee wellness
- Professional development opportunities
- Commitment to providing world-class water, wastewater and stormwater services as leading environmental stewards.
- Opportunity to work remotely
