Title: Bilingual Learning Management System Administrator
Location: Remote, Across Canada
Type of contract: Permanent Full Time
Salary band: $47,860 - $59,825
The Canadian Red Cross (CRC), an iconic brand and one of the most inspirationalnot-for-profitorganizationson this planet, is seekinga Bilingual Learning Management System Administrator to join our team.
You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization
At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service,unityand universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.
We are looking for aBilingual Learning Management System Administrator, you will workwithManager, Learning and Development (L&D) to provide consultative support services in the use and implementation of learning technologies including the Learning Management System (LMS).
As a Bilingual Learning Management System Administrator, you will:

• Work closely with the Online Learning Specialist on all digital learning initiatives, priorities and manage access.
  
• Provide support services for the optimal use and application of all online tools (LMS: Moodle, Adobe Connect, Zoom, Survey Monkey etc.) and ensure the proper operation, maintenance, and updates of all online tools.
  
• Train, support, and coach our Pan-Canadian team of LMS sub administrators.
  
• Collaborate with the Online Learning Specialist, IT and other stakeholders to support any required changes/updates by prioritizing bugs and enhancements within development sprints.
  
• Integrate volunteer resources within the scope of responsibilities and act as a peer mentor within your areas of expertise.
  

Data and Reporting

• Ensure all international tech standards are upheld and that all digital tools and supporting documents prioritize accessibility requirements.
  
• Assist with database de-duping and clean up procedures, including data migrations and/or mass data uploads.
  

User and Content Management

• Maintain user logins and permissions levels, assigning them as needed; and create and manage user structures for the optimal use of all LMS features.
  
• Support implementation, archiving, versioning and tracking of blended learning solutions, learning paths and other learning resources.
  

What we are looking for:

• University degree in a related discipline (e.g., Adult Education, Organization Development, Educational Technologies, Computer Science, Technology and/or an equivalent combination of education, training and experience).
  

• Minimum of 3 years' experience with LMS Administration, Moodle-based online platform/s (preferred) and other technologies/applications including video conferencing tools such as Adobe Connect., Zoom, and Teams.
  
• Excellent interpersonal and communication skills (both written and verbal) in both English and French is imperative.
  
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems with the ability to gain new technical skills quickly.
  
• Excellent data analysis skills and the ability to connect details to high level trends and priorities.
  
• Ability to work collaboratively with all levels of workers and stakeholders across organizational boundaries to analyze needs and translate requirements into optimal digital delivery set up and presentation.
  
• Understanding of programming languages: SQL with an understanding of HTML/CSS.
  
• Strong knowledge and experience of Microsoft Office suite, Share Point, Human Resources Information Systems and Power BI (asset). Fluency with digital learning development tools (e.g., Captivate, Lectora, Photoshop). Experience with Learning Management Systems, usability standards, and quality assurance processes.
  
• Ability to deploy within the province and/or Canada for a 2-to-3-week period, as required
  

Working conditions:

• This position is a home based/remote position.
  
• Domestic travel may be required.
  
• Ability to deploy within the province and/or Canada for a 2-to-3-week period, as required.
  
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)
  

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
Salary Band:
$47,860 - $59,825