At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.
The Shared Services group is currently seeking a dynamic, high performing individual who possesses a solid background in Field Services, Analytics and Project Delivery to join our team.
The successful candidate will be responsible to act as a Field Services Project Delivery Manager. In this key role, you will require a strong understanding of the project delivery process (Agile/Waterfall), data analytics, end-to-end system/user processes, and system requirements. You will also need the ability to meet tight timelines, the self-determination to drive results, and strong communication skills for presenting to Director level and above.
Your main responsibilities will include:

• Project Delivery Lead &/or Analyst role on projects impacting Field Services
• Represent Field Services across multiple regions - Central/Atlantic/Manitoba
• Lead field-funded projects from start to finish, including building business cases/assessments, acceptance testing, and benefits tracking, with a focus on improving customer experience/communications
• Working closely with Field Services end users, including but not limited to field technicians, testers, and dispatchers, on building user-focused project requirements and supporting ongoing change management throughout a project's life-cycle
• Interacting regularly with IT to ensure development meets Field specifications, and identifying/tracking defects related to project development
• Building presentations to keep executives and senior management updated regularly on project status
• Proactively identifying opportunities to improve Field efficiency and building plans to execute them
• Occasional ad hoc requests

Critical Qualifications/Competencies:

• English (Written/Spoken)
• Working knowledge of key field tools/programs, including but not limited to Virtual Repair Tool, Community Forum and Bell.ca Support requests
• Ability to influence and implement change in other business units; change management experience
• Proven analytical/problem solving ability with exceptional attention to detail
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Previous experience with leading projects that drive impactful changes to the business
• Proficiency with MS Office (especially Excel and PowerPoint)
• Adaptive communication skills - understanding how to frame presentations and tone for different audiences, ranging from executives to end users
• Confident and demonstrated strong leadership
• The flexibility to regularly adapt to a fast-paced dynamic environment where change can happen quickly
• Comfortable working in a virtual environment (i.e. conference calls, video conference)
• Strong self-management skills to lead multi-disciplinary tasks and projects with autonomy
• Maintain and manage a flexible schedule as required. Work under pressure and meet deadlines, displays high sense of urgency when appropriate

Preferred Qualifications/Competencies:

• Post-Secondary degree or equivalent work experience
• Agile experience
• Project management certification or equivalent
• Bilingual (English/French)

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Toronto || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Bedford || Canada : Nova Scotia : Halifax || Canada : Ontario : London || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Application Deadline: 07/30/2021
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada , ON , Toronto
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