We are seeking a bilingual (Mandarin/English) Associate to join our team and support the daily operations of our coworking and event space. This role is a mix of front-desk customer service and administrative support, ideal for someone who is detail-oriented, tech-savvy, and enjoys creating a positive experience for clients and members.

You'll be responsible for ensuring smooth day-to-day operations, assisting with room bookings, coordinating logistics for events, maintaining shared facilities like the kitchen and office areas, and helping members with their inquiries. Your attention to detail and proactive communication will help us deliver a seamless and welcoming environment.

Key Responsibilities:

• Assist walk-in clients and guests with space tours, service explanations, and membership information

• Follow up with prospective leads via phone, email, and other messaging platforms to convert inquiries into bookings

• Respond promptly and professionally to member questions, concerns, or booking issues across multiple channels

• Support event preparation and communication with clients, ensuring all access and usage policies are followed

• Help curate and adapt marketing content specifically for Chinese social media platforms to engage and grow our community

• Manage daily bookings, ensuring rooms are prepared, unlocked, and properly billed

• Monitor and follow up on payment issues, failed transactions, and time credit deductions

• Coordinate room usage, client access, parking reminders, and cleaning schedules

• Oversee light kitchen and office area maintenance, including restocking supplies and equipment upkeep

• Perform regular checks on meeting and event rooms for readiness, cleanliness, and tech setup (HDMI, microphones, adapters, etc.)

• Assist in update backend systems (e.g., Nexudus) with booking data, mail logs, and other administrative tasks

• Assist in maintaining a professional, organized, and welcoming coworking environment
  

Requirements:

1. Fluency in Mandarin and English (written and spoken)

2. Strong communication and organizational skills

3. Tech-comfortable: able to manage booking platforms, access systems, and basic troubleshooting

4. Friendly, reliable, and able to work independently with attention to detail

5. Prior experience in hospitality, coworking, or customer service is a plus
   

• Must be available to work on-site during standard business hours (with occasional weekends or evenings for events)