Bilingual Client Success Representative (English/French)

Location: Vancouver (Hybrid)
Company: Uplifter Inc.

Join a team thats redefining how sports organizations operate across North America.
Uplifter Inc. is a fast-growing SaaS company powering the operations of over 1,000 clubs and 200 federations. Our platform simplifies registrations, memberships, payments, and compliancehelping grassroots and elite sports organizations thrive.

Were looking for a Bilingual Client Success Representative (English/French) whos passionate about people, technology, and solving problems. In this key client-facing role, you'll deliver exceptional support and build meaningful relationships that drive our clients success on the platform.

Client Support (English & French):

• Respond to client inquiries via email, phone, and chat with empathy and efficiency
• Troubleshoot and resolve tickets accurately in both languages
• Flag complex issues and collaborate with internal teams to resolve them quickly

Client Success & Retention:

• Guide new clients through onboarding to ensure confidence and smooth adoption
• Conduct proactive check-ins to drive engagement and uncover growth opportunities
• Listen for feedback and help turn challenges into solutions that build loyalty

Documentation & Product Feedback:

• Keep clean records of all client interactions and ticket resolutions
• Contribute to the help center by updating guides, FAQs, and internal playbooks
• Share client insights with product, sales, and dev teams to improve the platform

• Bilingual fluency (English and French), written and spoken
• 13 years experience in a client-facing role (support, success, or onboarding)
• Familiarity with support tools and CRMs (e.g., Zendesk, HubSpot, Intercom)
• Strong communication, empathy, and problem-solving skills
• Detail-oriented and adaptable in a fast-paced SaaS environment
• A team player who thrives working independently and collaboratively

• Mission-driven impact: Help grassroots and national sports organizations grow and succeed
• Growing company, growing you: We're scaling fast and investing in great people
• Collaborative, remote-first culture: Supportive teammates and flexible work
• Modern tech stack: Work with industry-leading tools and contribute ideas that get implemented

If you're ready to combine purpose, people, and product into one meaningful rolewed love to hear from you.