Job Type: Full Time
Hours: Days
Salary: $60,000-$80,000 Yearly DOE

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
Reporting to the Manager of Software Development, the Quality Assurance (QA) Engineer will play a key part in ensuring the quality and reliability of our applications by designing, developing, and executing manual and automated test cases, while leveraging Azure DevOps for test management, traceability, and reporting.
We seek a detail-oriented and proactive individual with hands-on experience in Azure DevOps Test Plans/Test Suite to join our growing QA team.

Key Responsibilities:
• Design, develop, and execute comprehensive test plans and test cases within the Azure DevOps Test Suite
• Collaborate closely with stakeholders (CSM, product owners, developers, and business analysts) to understand requirements and define test coverage
• Track and report defects using Azure DevOps, ensuring proper communication and follow-up with development teams
• Maintain and enhance existing test cases based on changes in requirements or functionality
• Contribute to continuous improvement initiatives by identifying process inefficiencies and recommending improvements
• Participate in sprint planning, backlog grooming, and daily stand-ups within an Agile/Scrum environment
• Ensure test traceability to requirements and maintain test documentation for audit and compliance purposes
• Support user acceptance testing (UAT) and coordinate test efforts across multiple teams when needed
• Be on call 24/7 for emergency duties when necessary.
• Other duties as assigned.

Required Skills & Experience:
• Great attention to detail
• Communication and Interpersonal Skills:
• Excellent communication skills, both written and verbal.
• Ability to work effectively with stakeholders at all levels.
• Analytical and Problem-Solving Skills:
• Strong analytical skills to assess data and drive decisions.
• Ability to quickly identify and resolve issues.
• Call Center experience is considered beneficial
• Ability to multitask and adapt quickly to changing work conditions in a fast-paced environment
• Self-motivated with excellent time management
• High energy and positive attitude
• Strong hands-on experience with Azure DevOps Test Plans, including test case creation, test suite management, and execution tracking
• Experience with manual testing of web, API, and/or mobile applications
• Understanding of Agile and DevOps principles
• Experience with manual testing of web, API, and/or mobile applications

Education and experience

• Bachelor's degree in Business Administration, or a related field
• 3+ years of experience in QA/testing tools

Preferred Qualifications
• Experience with automated testing tools (e.g., Selenium, Postman, Playwright, etc.)
• Familiarity with CI/CD pipelines integrated into Azure DevOps
• Experience with performance or security testing tools is a bonus