About Austco

Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.
Austco's corporate head office is located in Melbourne, Australia. Our international offices are in the USA, Canada, the UK, Singapore, and New Zealand. The R&D and Order Fulfillment business units are based in Dallas, Texas.

Role Overview:

Reporting to the Service Manager, the Nurse Call Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies, including but not limited to nurse call systems.

Key Responsibilities:

• Service, troubleshoot, repair, and maintain nurse call systems
• Diagnosing and Troubleshoot issues with the network electronic systems and software
• Commission front-end workstations & servers
• Diagnosing and Troubleshoot issues with the network electronic systems and software
• Ability to troubleshoot existing installations or utilize as-built drawings and documentation where available to correct deficiencies and repair systems without supervision
• Ensure customer requests and status are followed up on time and in a professional way
• Perform all assigned preventative maintenance, repair and emergency service calls
• Develop and maintain a cooperative working relationship with the company's team of managers, engineers, and technicians; the client; and consulting engineers
• Effectively communicate with Management, Contractors, and Customers via email, phone and on site portal ticket system

Qualifications:

• Diploma, or Degree in Electrical Engineering, Computer Science, Software Engineering, or equivalent job-related knowledge
• Must have a minimum 2-5 years of related experience in nurse call systems
• Must be computer literate, have networking ability, and a good understanding of operating systems
• Must be self-motivated and able to work independently
• System integration and technical troubleshooting skills.
• Experience in system integration, network topology, and Virtual Environment.
• Experience in delivering nurse call solutions
• Technical writing skills to support documentation of problem resolution / solution improvement
• Experience in the healthcare industry is preferred

**Benefits Overview**

• Competitive compensation, depending on experience
• Wellness Programs
• Dependent Care Summer Camp Programs
• Paid company holidays, sick days & vacation days
• Team Lunches and Happy Hours
• Relaxed dress code (Service Technicians will be required to where an Austco branded shirt that is provided by the company)

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.