Medical Office Administrative Assistant – Urology & Pelvic Health & Wellness Clinic

Cambridge, Ontario

Full-Time | Monday to Friday, 8:00 AM – 4:00 PM

Starting wage: Minimum $24/hour (salary commensurate with experience) + benefits

We are seeking a dedicated, professional, and highly organized Medical Office Administrative Assistant to support a newly established Urology and Pelvic Physiotherapy clinic in Cambridge, Ontario, starting June 1, 2025.

This is an exciting opportunity for a motivated, detail-oriented, and independent individual who thrives in a fast-paced healthcare environment. As a core member of our growing team, you will play a central role in both clinical and administrative operations—ensuring a smooth, discreet, and compassionate experience for patients seeking care for deeply personal pelvic and urological health concerns.

This dual-specialty clinic will offer both urology consultations and procedures, as well as pelvic physiotherapy services, creating a collaborative space focused on whole-patient care. You will be involved in everything from reception and scheduling to EMR management and in-office testing, with a unique opportunity to grow alongside the clinic as we expand services and staffing.

We're looking for someone who is warm, empathetic, and solution-oriented—a true self-starter who takes pride in creating an organized and welcoming clinic experience. For the right candidate, there is potential for growth into a leadership role, such as office manager overseeing future staff, as the clinic evolves.

Key Responsibilities

• Greet and check in patients in a warm and professional manner
• Schedule patient appointments and procedures (in both clinic and hospital settings)
• Manage electronic medical records (Accuro EMR essential) including scanning, faxing, and correspondence
• Assist with minor in-office procedures such as uroflowmetry and bladder scans (training provided)
• Liaise with hospitals, diagnostic clinics, and referring physician offices
• Prepare medical forms, manage documentation, and maintain strict patient confidentiality
• Support pelvic physiotherapy operations including reception, scheduling, and client communication
• Order and manage clinic inventory and office supplies
• Participate in the clinic's growth and development, with interest in future management responsibilities

Required Qualifications

• Grade 12 diploma or equivalent
• Proficiency with Accuro EMR (mandatory)
• Experience with medical scheduling and clinic workflows
• Professional demeanor, discretion, and strong interpersonal communication skills
• Competency with computers and understanding of medical terminology
• Ability to multitask and work independently in a dynamic healthcare environment
• Willingness to learn and perform bladder scans and uroflowmetry (training provided)

Preferred Qualifications

• Familiarity with Jane App EMR (asset)
• Completion of a Medical Office Administration diploma, certification, or equivalent experience
• Experience in a healthcare setting (hospital, physician office, physiotherapy clinic, etc.)
• Knowledge of OHIP billing and private insurance documentation

Compensation & Benefits

• Starting wage: Minimum $24/hour (salary commensurate with experience)
• Full-time: Monday to Friday, 8:00 AM – 4:00 PM (40 hours/week)
• Health Spending Account
• 2 weeks paid vacation after 12 months of employment (plus paid statutory holidays)
• Annual performance review with opportunities for salary progression and expanded responsibilities
• Supportive team environment with opportunity to grow alongside a new and innovative clinic

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in this position.

Send applications to: [email protected]

We appreciate all applications; however, only candidates selected for an interview will be contacted.