Interested candidate can share there resume on [email protected]
Title: RQ09120 - Solutions Designer - CRM - Senior
Client: Ministry of Public and Business Service Delivery (former MGCS)
Period:2+ months
Start Date: 2025-04-28
End Date: 2025-07-15
Working Hrs.: 7.25 Hrs. / day
Location: 222 Jarvis Street
Hybrid role - Candidate is required to come in office - 3 days a week/2 day remote
MUST HAVES:
· At least 7+ years of experience designing solutions with Oracle Siebel CRM
· At least 7+ years of experience designing solutions with Adobe AEM technologies
· Experience with developing business design document, functional & non- functional requirements
· 7+ years of experience in Siebel Solution implementation
· 7+ years of experience in Adobe AEM Solution implementation
· Demonstrated experience with change management methodologies
Description:
General Skills:
Responsibilities

• Undertakes the design of hosting technology solutions based on client service specifications, standards, policies, best practices, and cost models.
• Ensures solutions meet client CRM application business requirements and project/initiative deliverables.

General Skills

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols.
• Familiarity with best practices, OPS directory/messaging standards, and facilities architecture management.
• Understanding of facility service delivery processes, infrastructure policies, procedures, direction, cost models, and procurement processes.
• Ability to gather client business requirements and align them with corporate I&IT mandates, strategic plans, environment, and standards.
• Capable of participating in solution development and advising on short/long-term CRM service development activities.
• Knowledge of leading-edge technology design criteria, security and recovery procedures, and preparation of technical specs for installation, testing, and performance.
• Skilled in assessing performance and capacity of systems and making recommendations for improvement.
• Experience in planning, migrating, implementing, and sustaining large, complex system development projects.
• Awareness of technology trends and new products for evaluating applications against client technology needs.
• Basic knowledge of project management methodologies (e.g., PMBOK), analytical tools, and processes.
• Strong conceptual and analytical skills to assess client needs and conduct cost/benefit analyses for new technology solutions.
• Proven experience in designing and developing large, complex CRM applications.
• Experience evaluating systems to assess technical performance and capacity, and determine needs for expansion or replacement.
• Excellent analytical, problem-solving, decision-making, verbal and written communication, interpersonal, negotiation, and teamwork skills.
• Recognized as a reliable team player with a consistent track record of meeting deadlines.

Experience and Skill Set Requirements
Technical Solution and Development Skills - 40 %
· At least 7+ years of experience designing solutions with Oracle Siebel CRM
· At least 7+ years of experience designing solutions with Adobe AEM technologies
· Experience with developing business design document, functional & non- functional requirements
· Experience with developing high level application flows to support the business requirements.
· Experience in developing functional design document
· Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
· Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
· Experience conducting user research and usability testing
· Experience developing user personas and user journey maps
· Experience analyzing user feedback and designing solutions to address user issues and pain points
· Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
· Experience researching and applying industry best practices
· Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
· Demonstrated experience with the creation and analytical process of business requirement documents
· Demonstrated experience in identifying risk and providing solutions
· Demonstrated experience with creating quality assurance plan and writing test cases
Technology Skills - 35%
· 7+ years of experience in Siebel Solution implementation
· 7+ years of experience in Adobe AEM Solution implementation
· Demonstrated experience with change management methodologies
· Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
· Demonstrated experience in creating and updating business architecture artefacts
· Demonstrated experience with rational unified process (RUP)
· Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
· Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
Soft Skills - 20%
· Strong communication skills; both written and verbal
· Ability to develop and present new ideas and conceptualize new approaches and solutions
· Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
· Demonstrated ability to work with functional and technical teams
· Demonstrated ability to participate in a large team and work closely with other individual team members
· Proven analytical skills and systematic problem solving
· Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
· Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
Public Sector Experience - 5%
· Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
· Experience with ensuring that corporate QA standards are followed and maintained would be an asset.