Responsibilities:
- Continuation of security, tenants and product service modernization.
- Review and optimization of logging, DNS and other critical infrastructure.
- Hybrid integration of on-premises and cloud-based systems.
- Assist operations teams and Clusters with priority incidents for mission critical. applications.
- Plan and conduct ongoing service improvement for OPCS.
- Assist in process refinement, application performance improvement.
- Continuation of Service Delivery optimization including self-service portal.
- Acting as SME for Cluster projects where FTE team members require assistance.
- Design and enhance infrastructure and applications, including improvements to existing products and services.
- Develop, implement, and test new services and solutions.
- Possess expert hands-on knowledge of technology across various operating systems, virtualization, orchestration, and their support.
- Comprehensive understanding of core enterprise services and their integration/alignment, including DNS, ePAM, logging, and monitoring.
- Evaluation Breakdown.
- Technology Experience - 20%
- Design and enhance infrastructure and applications, including improvements to existing products and services.
- Develop, implement, and test new services and solutions.
- Enhance on-premises services, focusing on security, self-service features, and cloud integration.
- Implement and support services such as ePAM, identity management, logging, and monitoring.
- Lead projects and initiatives from start to finish, both technical and non-technical.
- Transfer skills and knowledge to team members.
- Possess expert understanding of network architecture and application development methodologies.
- Experience with a variety of technologies and processing environments, including COTS, open-source, and cloud computing.
- Possess expert hands-on knowledge of technology across various operating systems, virtualization, orchestration, and their support.
- Design, integrate, and enable solutions across multiple platforms.
- Comprehensive understanding of core enterprise services and their integration/alignment, including DNS, ePAM, logging, and monitoring.
- Demonstrate knowledge of DevOps toolchains and processes, including automation, configuration management, and templating.
- Demonstrate the ability to code and script effectively.
- Show proficiency in using and creating APIs.
- Act as a Site Reliability Engineer (SRE) to create automation that enhances service delivery and monitors legacy and on-premises systems.
- Resolve incidents as an SRE.
- Communications, Customer Service and Analysis and Problem-Solving - 15%
- Demonstrated experience in troubleshooting and resolving complex issues for large enterprises.
- Ability to provide project reports to senior management in business terms.
- Proficient in handling and resolving escalations.
- Capable of working as a technical project manager when required.