Senior Application Support Specialist

CYNET SYSTEMS - 422 emplois

Toronto, ON

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Job Description:

Management and reporting of Help Desk tickets.
Escalating tier 2 and tier 3 support issues, and follow up as required.
Building and management of core help desk support knowledge base.
Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes.
Collaborate with internal stakeholders to develop and maintain project documentation.
Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise.

Desirable Skills:

Experience with IBM TRIRIGA Applications and/or other related IWMS systems.
Direct technical COTS application customer support experience.
Familiarity with agile teams and methodologies and tools, including JIRA.
Ability to work independently and work across an integrated project team.
Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.
Ability to promote I&IT best practices and adherence to standard methodologies.

Experience and Skill Set Requirements:
BA/QA skills - 40%:

Demonstrates experience with the Software Development Life Cycle (SDLC).
Demonstrates experience working with business/system requirements (e.g. providing inputs for changes to requirements, change requests, project artifacts, requirement gathering sessions).
Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting.
Experience with providing help desk support to ends users for IT applications
A proven track record in creating and maintaining documentation, such as project deliverables, defect reporting/management, service tickets, and customer communications.

Communication Skills - 30%:

Possess a working proficiency level in French (reading, writing, oral interaction).
Experience working and effectively communicating with both IT project teams and business users.
Outstanding interpersonal skills with the ability to create and maintain professional relationships with colleagues.

Other Key Skills - 20%:

Demonstrated ability to operate in a dynamic, fast-paced environment with a high degree of professionalism.
Must be able to work in a team environment and proactively assist others.
Experience with IBM TRIRIGA would be considered an asset; however experience with other enterprise-class IWMS programs may be considered.

Public Sector Experience - 10%:

Previous public sector experience in an organization of equivalent size and complexity to the Government.
Previous experience with capital asset management would be considered an asset.

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