Join one of Canada's fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate Cultures, Canada's Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We're also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives, and innovation drives us forward.

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Role Overview:

The Vice President, easyhome Operations, will be a pivotal leadership role responsible for the transformation of the easyhome business. As an established yet evolving Canadian brand, easyhome is entering a new chapter — one focused on operational excellence, scalability, and innovation. This role combines hands-on retail operations expertise with a future-facing mandate to drive organizational transformation, enhanced data insights, and operational efficiency across the easyhome network.

This leader will serve as a key enabler for our Divisional Vice Presidents (DVPs), freeing these leaders to focus on sales by taking ownership of operational initiatives, performance insights, and cross-functional execution. Core functional areas of oversight include: Retail Operations, Merchandising, Analytics and Insights, Real Estate & Facilities

Key Responsibilities:

Operational Leadership & Transformation

• Lead the operational strategy for easyhome, ensuring excellence across store operations and alignment with business growth goals.
• Design and implement scalable operational frameworks that optimize processes and integrate automation for current and future expansion.
• Partner with DVPs to support store-level execution, relieving them of project burden and enabling focus on sales performance.

Data & Performance Management

• Build robust analytics capabilities that generate actionable insights across core and emerging business lines.
• Manage the Audit & Inspection function to ensure regular field visits and compliance with operational standards.
• Advocate for system enhancements to improve data flow and insight generation, operating effectively within current system limitations.

New Business & Product Development

• Lead the evaluation, incubation, and operationalization of new business initiatives, including affiliate verticals such as telco and value-added services.
• Develop models for new product deployment and performance tracking across the network.

Cross-Functional Collaboration & Vendor Management

• Serve as a key liaison between easyhome operations and enterprise functions such as Marketing, IT, Finance, and Real Estate.
• Collaborate with Marketing to align brand execution, local store marketing, and campaign deployment.
• Optimize purchasing practices to drive cost efficiencies and leverage buying power, while developing strategic vendor relationships aligned with business goals.

Real Estate, Facilities & Organizational Efficiency

• Provide strategic input into real estate planning, including site selection, lease strategy, store maintenance, and construction priorities.
• Establish streamlined processes for managing ongoing maintenance requests and operational tickets.
• Identify opportunities for continuous improvement in organizational structure, roles, and workflows to enhance productivity and clarity.

Key Qualifications:

• A minimum of 10 years of leadership experience in retail operations or consumer-focused business environments, with at least 5 years in a senior management or executive role.
• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or advanced degree is a plus.
• Proven expertise in driving operational transformation, process optimization, and implementing scalable frameworks that align with business growth objectives.
• Strong background in data analysis and performance management, with the ability to leverage insights to drive operational efficiency and business performance.
• Experience leading cross-functional teams and collaborating with departments such as Marketing, IT, Finance, and Real Estate to align strategies and drive execution.
• Extensive vendor management experience, optimizing purchasing practices to drive cost efficiencies and build strategic vendor relationships.
• Track record of successfully managing real estate and facilities operations, including site selection, lease strategy, and maintenance.
• Strong project management and organizational skills, with a focus on delivering results in a fast-paced, high-growth environment.
• Experience in the consumer lending or retail leasing industries is an advantage.

Internal Applicants: please apply through the job posting on the company careers page and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

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