Number of openings: 2 Location: General Toronto & Hamilton Area Title: Field Service Technician Reports To: Regional Service Manager Job Status: Full-Time Contract About Us Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we're proud to be one of the first five sales companies established outside of Japan in 1974. Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration. Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives. Job Summary Field Service Technicians perform the full range of operations necessary for customer equipment setup, installation, training, support, maintenance, and repairs. In addition to using their technical expertise to keep the equipment operating normally, Field Service Technicians also act as ambassadors of the brand: they aid customers, advise on technical features of equipment, identify opportunities for new sales, and contribute to building our customers' confidence in Sharp's products and services. Sharp is hiring for 2 Field Technician positions. 1 based out of the Mississauga/Etobicoke area and 1 based out of the Hamilton/Grimsby area. Key Responsibilities * Respond to service requests in a timely manner and provide reliable solutions to problems. * Perform regular maintenance on equipment, either in response to requests from customers or preventatively based on predictions for due maintenance operations. * Assembling new equipment and preparing for delivery to customers as needed. * Installing equipment at customer locations and providing user training. * Update service records with all necessary details for proper tracking of work done, equipment service history, and inventory accuracy. * Repair requests, especially when the equipment is down. Restoring the functionality of equipment is the highest priority. * Maintain and continuously improve technical expertise on equipment models. Qualifications * 3+ years of field service experience is required. This experience must be in servicing the same or similar line of equipment, electro-mechanical or automation systems * Education/equivalent work experience in electronics or a related field is required. * Must have a valid driver's license and personal vehicle available for use (Mileage is reimbursed). * Must have the ability to work independently. * Must have an analytical thinking ability to properly troubleshoot issues with equipment. * Good communication between team members and customers is essential. * Collaboration and teamwork skills are essential. * Understanding of computer networking technology. * Must have motivation for continuous learning with regards to software updates and technical aspects of the position. * Must have the ability to work in a variety of different settings. * Relevant IT certifications and courses are assets. (i.e. CompTIA A+, CompTIA N+) * Technical expertise – experience or electronics studies is an asset. Work Conditions Field Service Technicians' working condition is divided between working on equipment and travelling to different customer locations. Accessibility and Diversity Statement Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates. It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential. All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation. Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier free and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual's own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us and we will work with you to meet your needs.