Computer Repair Field technician

We are looking for a self motivated technician to provide assistance with computers, software and monitoring systems. As a field technician you are responsible for responding to onsite calls as well as phone calls, online chats, email; offering tech support to customers. You will also support in triaging calls that should be escalated.

Responsibilities

-responding to customers via phone, email and utilizing support agents where required

-Triage support calls to appropriate level tech

-Follow up with customers to ensure problems have been resolved satisfactorily

-Monitoring alerts and ensuring any alert

- is resolved and/or appropriate level tech is notified

- Make onsite tech visits to resolve customer issues

- Offer assistance with computer configuration, setup and maintenance

- Create and/or improve technical documentation

- Maintain internal customer documentation

REQUIREMENTS:

- A+ certified is a must

- A strong understanding of common desktop computers, hardware, operating systems and software

- Understanding of VOIP/ SIP technologies

- Excellent problem solving skills

- Open to learning new skills, technologies and different solutions

- excellent interpersonal and communication skills.

- Reliable vehicle

- Network cabling experience an asset

Company DescriptionAt HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client's success is our success.
Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients businessCompany DescriptionAt HSL, we are in the business for the long term (we pride ourselves in having some clients for > 20 years). As such, we focus our efforts on what we can do to best support our clients business processes. We feel strongly that our client's success is our success.Internally we have guiding statements and principals that we use as touchstones; Be pleasant, supportive and helpful. Be respectful of our clients time. Take charge of client problems and fix them. If you are having trouble solving a problem, escalate to Senior staff before it negatively affects our clients business