Job Description:

· Total experience of 7+ years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python

· Minimum 3 + years of experience in Amazon Connect working as contact center lead/developer

· Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale.

· Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda

· Knowledge of Dynamo DB, AWS CloudWatch, AWS CloudTrail

· Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc

· Ability to write high quality technical design documents, lead review sessions with customer to obtain approval, collaborate effectively with internal/external stakeholders on technical items, trouble

· shoot issues and resolve in a professional and timely manner.

· Experience of working on projects in Agile Methodology