About the Role:

The Freight Forwarding Coordinator acts as the primary point of contact with our customers and vendors. Additionally, the FFC acts as the primary operations contact with ZIM Logistics overseas offices and agents. The FFC conducts effective and efficient handling of shipments to ensure continuous cargo flow whilst respecting company deadlines and objectives.

Role Information:

Title: Freight Forwarding Coordinator

Function: ZIM Logistics Canada

Business Address: 5001 Yonge Street, North York, Toronto, Ontario

Hours: 32.5 Hours a week

Employment: Permanent Full-Time

Benefits:

• Employer Provided Group Insurance Plan
• Pension Plan - Defined Contribution with Guaranteed Employer Portion!
• Generous leave policy
• Hybrid Workplace

Roles & Responsibilities:

Operations (40%)

1.Shipment tracking and Tracing

2.Prepare and Communicate Shipping Instructions & Documentation (Arrival Notices & Bill of Lading)

3.Preparation of pre-alerts and alerts to overseas officers and agents

4.Preparation of Cargo pickup, deliveries and drayage

5. Preparation of reports on timelines, movement of cargo,

Customer Service (40%)

1.Interact with Clients and handle account requirements

2.Handle Phones, Emails, and other correspondence with clients and vendors

3.Identify potential issues and work to resolve them quickly.

4.Communicate delays and hold notices on imports

5.Rating and Creation of Invoices

Technology (20%)

1. Maintain and master the Internal CRM and ERP tools

2. Enter milestones into internal customer and operation tools.

3. Support Marketing research for new line study

Backup:

1. Act as backup to team members

Desired Competencies:

• Must be detail oriented and accurate when processing documentation

• Team player

• Communicates ideas clearly and concisely

• Proactive, positive, enthusiastic and self-driven

• Effective problem solving and critical thinking skills (proactive and reactive)

• Ability to multi-task in fast paced environment

Requirements:

Two years of customer service and operations in the freight forwarding industry.

Post Secondary Program in the field of supply chain management

Knowledge of ocean AND air AND ground operations

Advanced Excel Skills, PowerPoint, Power BI, SAP

Knowledge of Transportation Management System (e2Open) (not required, an asset)

Knowledge of Canadian Custom Requirements,

English Mandatory job. Knowledge of French an asset. Knowledge of third non-official language a strong asset.

Desired Knowledge:

• Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)

• Knowledge of Incoterms

• Knowledge of Freight Forwarding / Supply Chain Logistics

• Knowledge of Ocean/Air/Truck freight operations

• Knowledge of international ports and geography

• Understanding of carriers' services and routing