Job Description:
Responsibilities:

• Operational Support for sustaining the day to day operations of Mainframe Software and program products.
• Plan, configure and support installation of new Mainframe hardware platform.
• Provide migration support for Mainframe software, networking components.
• Provide decommissioning support for Mainframe software and program products.
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance.
• Providing technical MOP for all changes, ability to provide acquire system captures and articulate/document capture and point or root cause.
• Ability to work on Mainframe DR Hardware installation project activities along with all keep the lights on (KTLO) activities such as O/S, and maintenance upgrades.

Experience and Skill Set Requirements:
Enterprise Tier 4 Mainframe Infrastructure experience - 30%:

• 10+ years experience providing oversight to support mainframe infrastructure.
• Demonstrated experience overseeing refresh and transition activities, as well as team resources associated with the migration.
• Demonstrated experience with replacement of large enterprise complex services and hardware at large critical locations.
• Demonstrated experience and in-depth knowledge of modern Data Centre service models combined with a solid background in contemporary Data Centre approaches.

Documentation and Communication Skills - 15%:

• Demonstrated experience with assisting transition and refresh.
• Demonstrated experience in change management activities.
• Demonstrated ability for strong documentation and writing skills.
• Experience and knowledge with Mainframe Software in a support role and Project Management - 15%.
• Demonstrated knowledge and operational support experience with Mainframe in a large scale environment similar as the Government.
• 10+ years demonstrated experience in complex projects related to data center uplifts, migrations.