Get your foot in the door with a finance company! French bilingual Customer Service Representative. Perks - Full Time hours - $21-$23hr - Gain great experience - Hybrid work schedule - Work in a brand new state of the art office space downtown - Temp to hire, if hired directly you get medical, dental, vision benefits Responsibilities - Answer incoming calls and resolve customer complaints/issues in a positive manner and return all calls within a two-hour time frame - Record accurate details regarding customer inquiries into database and escalate issues as needed - Process customer cash deposits and withdrawals, cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions - Answer enquiries and resolve problems or discrepancies concerning customers' accounts - Liaise with internal staff, external vendors and customers with regard to lending documentation - Completing administrative activities associated with serving customers, including accessing information and communicating transaction details - Assist with other tasks and duties as required Requirements - Bilingual (English/French) required - 1 year customer service experience required - 1 year call center experience preferred, Leasing or finance experience preferred - Proficient in Microsoft Word, Excel, Outlook - Excellent communication skills Must speak French and English fluently. To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to [email protected]. If your experience and preferences are a match for our role we will contact you. **Please complete the questionnaire to help set up your file with us ** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.