Special Needs Dispatcher

Student Transportation of Canada (STC) is seeking a dependable and detail-oriented Special Needs Dispatcher to support its Halifax-based special needs transportation operations. Reporting to the Operations Supervisor, the Dispatcher plays a key internal role in ensuring the safe and reliable movement of students by coordinating drivers and monitors, tracking route performance, and resolving real-time service issues.

Key Responsibilities:

• Dispatch drivers and monitors daily to ensure all special needs routes run safely and efficiently.
• Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed.
• Post late route notifications in BusPlanner to ensure timely updates are available to parents, care-givers, and schools.
• Act as the main point of contact for drivers and monitors, relaying schedule changes, safety updates, or route adjustments.
• Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively.
• Track and report attendance, route coverage, vehicle issues, and driver concerns.
• Assist with new driver onboarding by providing route briefings and dispatch support.
• Participate in morning and afternoon dispatch coverage, including early start times.
• Follow all company policies and union guidelines to maintain a respectful and compliant workplace.

Qualifications:

• Experience in transportation dispatch or logistics is preferred; school bus or special needs transportation experience is an asset.
• Familiarity with Zonar (real-time monitoring) and BusPlanner (late notifications) is a strong asset.
• Excellent organizational and communication skills with the ability to work well under pressure.
• Proficient with basic office technology, including email, Excel, and routing tools.
• Strong problem-solving skills and the ability to remain calm in time-sensitive situations.
• Knowledge of the Halifax-area school network is a plus.
• Availability for early mornings and flexible hours is required.

Why STC?

• Competitive compensation and benefits
• Meaningful work contributing to student safety and inclusion
• Opportunities for growth and internal advancement
• Collaborative, supportive team culture