Box Office Supervisor

AdmitONE

Vancouver

Who we are:

AdmitONE is a fast growing ticketing company that has become an industry leader in hospitality, events, and live entertainment. AdmitONE, an MRG Group company, is not just a ticketing company, its an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.

Who you are:

Reporting to the Client Services department, the Box Office Supervisor will provide on-site support to AdmitONE clients and venues, ensuring seamless ticketing operations and a premium customer experience. You are a confident communicator, a problem-solver, and a people person with an eye for detail and a passion for events.

The Fine Print:

• Maintain a positive and proactive approach to ticketing activities at the Box Office with a strong commitment to superior customer service
• Provide support and assistance to the Client Service team in all areas of Box Office and ticketing operations including ticket processing using AdmitONE
• Helps maintain a Customer Service Help email Inbox for online customers of AdmitONE
• Work in various venues for in-person ticket sales and answering guest questions via email and in person about AdmitONE, their clients and their events
• Inventory Management (releasing holds, processing paid and comp sales)
• Post-event settlements and event reporting
• Scheduling and hiring part time box office personnel
• Some travel may be required from time to time.
• Other duties as required

We are looking for someone with:

• Our shows and events take place in the evenings, during weekends and on holidays. As a result, flexibility to work these shifts is required
• Excellent written and verbal communication skills
• Accuracy and strong attention to detail
• Ability to maintain strong relationships with those both inside and outside the business
• Innovative, creative and critical thinking
• Problem solving and analytical abilities
• Project management, multi-tasking, and time management
• Ability to work well with a team or individually

Whats In It For You?

• Participation in the MRG Travel Ambassador Program.
• A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters.
• Employee Discounts to our concerts/shows, at our hospitality venues.
• A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected.
• Career development opportunities with a company that encourages individuals to learn and grow.

Thank you for your interest in AdmitONE. Given the anticipated interest in this role, only those selected for an interview will be contacted.

#MRGCareers