Evening Concierge

Reports to Sales Manager

Want to work with one of the most prestigious luxury auto brands in the world?
Lexus of Royal Oak is seeking enthusiastic & inspiring leaders to join our growing team.
Join our dynamic team at our state of the art Lexus dealership located in Calgary's vibrant Northwest Automall. As family-owned, family-operated, and dealer-managed dealership, we prioritize cultivating a supportive environment where our team members feel valued.

If you're passionate about providing exceptional service and eager to embark on a fulfilling career journey, we're committed to investing in your future growth and success.

HOURS

· Monday and Wednesday from 4pm-8pm

· Working every second Saturday from 9am-6pm

WHAT YOU GET TO DO!

Reporting to our Sales Manager, you will be responsible for providing an unsurpassed level of guest (customer) care to each individual who walks through our doors or interacts with our team. As the first contact for our guests, our Evening Concierge exemplifies our company philosophy of “Anticipating our guests needs” and “Treating each customer like you would treat a guest in your own home”. The role of concierge is pivotal as you often are the first impression our guests will have with Lexus of Royal Oak.

· Convey a professional, friendly, respectful and welcoming tone to all guests who either phone in or physically arrive at our Dealership and provide with a friendly transition, addressing their needs.

· Maintain an overall knowledge of the dealership department functions and the team members responsible for each of them.

· Build a professional, respectful and caring relationship with all team members to optimize workplace enjoyment and productivity.

· Handle all incoming calls quickly and efficiently with an emphasis on:

o Minimizing the time guests are placed on hold and referring messages to the correct department in a prompt and professional manner.

o Multi-tasking with monitoring showroom and sales activity.

o Maintaining politeness and professionalism throughout your interaction.

· File all necessary paperwork according to our procedures.

· Demonstrate knowledge and utilize our CRM when necessary.

· Facilitate the ordering, receiving and distribution of stationary and supplies requested by staff.

· Arrange and facilitate courier envelopes and packages as requested.

· Service customer vehicle pick-up / cash out process (when service is closed).

· Excitedly greet our guests who take delivery of their vehicle.

· Other Duties as Required.

WHAT YOU BRING TO US:

· 2+ Years of customer service experience.

· High School diploma or equivalent.

· Exceptional Phone Skills: Incoming calls, outgoing calls, and/or cold calls.

· Proficient typing skills and computer skills.

· The desire to provide a high level of customer service.

· Possess a valid driver's license and a clean driving record.

· Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

· Desire to interact with guests and eagerness to communicate.

· Self-motiving with excellent work ethic.

· Loves a fast-paced environment.

· Being bilingual is considered an asset, but not necessary.

· Ability to be flexible with schedule if needed.

Why work for us?

· Our dealership is family-operated and oriented and we offer a progressive and respectable working environment.

· Team appreciation is commonplace. We pride ourselves on building a positive culture where are team members are prioritized, as demonstrated by team building events and year round gatherings.

· Our team is supportive, offering a comfortable environment for you to grow.

· Ample training, ensuring you're prepared as you transition into the role.

· Set hourly wage, offering stability and predictability.

Want to stand out?

· As was mentioned above, your personality is an important part of this role.

· We're encouraging interested candidates to send us a short video telling us about yourself.

· Simply tell us who you are, what you've done, and what you are passionate about!

· Why would this position be right for you? Let your personality shine.

Please email videos to our Sales Manager- [email protected] and [email protected]. Please include your name and when you sent in your resume in your email.

These videos will accompany your resume and be kept in strict confidence accordance to our Privacy Policy.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.