Does leading an organization that keeps your community healthy and smiling excite you? Do you think that building and developing a diverse team focused on customer service would fulfill you? Well, guess what?? If you answered yes to the questions above we may have the perfect job for you, WE ARE HIRING a Practice Manager to support a, very busy, and highly regarded dental office. Who are we? We are an organization that offers employees a wealth of challenging and rewarding career opportunities. We are a successful and fast-growing company that values diversity and innovative thinking and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering a wide range of career paths, comprehensive training, and leadership development opportunities. Who do we have in mind? - We are looking for someone with drive and passion for customer service, who is able to manage the business leading by example - Our most important asset is our people, so we need someone ready to hire and develop A-players with transparency and respect - Someone willing to work alongside the team to promote alignment in helping our patients get healthy, and stay healthy, by providing the highest quality clinical experience to every patient, through improved treatment planning within the practice and clinical team. - Finances are a big part of any business, the ideal candidate will have an understanding of forecasts, budgets, and P&L to achieve the objectives of the year - Last but not least, we want a fast learner, a critical thinker capable of turning data into knowledge with experience managing dental KPI's. What would you be accountable for? - Achieve the annual revenue budget - Re-activate our current patient base that have unscheduled hygiene - Support ongoing management of pre-booking appts. - Manage and maintain a staffing strategy that manages staff efficiency - Manage and maintain a dental supply strategy by working with your team and external vendor. - Increase our customer satisfaction and constantly measure our KPI's - Performance management with an open communication policy - You will be accountable for being creative, from conflict resolution to new initiatives creativity is a plus, we want to hear your ideas. In terms of qualifications? - Not going to lie this is a challenging role, so you will need to have 3 to 5 years of experience leading a team - The dental field is highly regulated environment, so we are looking for someone with experience managing a dental or medical office . - Bachelor's Degree in business administration or related area. What do we offer? - We have a great benefits Package with extended Health Care - Salary abodes the market with an extra bonus - Mentorship and training programs If you believe that this could be an exciting challenge for you, please apply, we want to meet you! West End Dental is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.