We have an exciting hybrid position in Markham, ON! You will spend the majority of your time working from home but you will need to come into the office once per month for an employee engagement day! This is a direct-hire position - that means you will be on our client's payroll from day 1! Let us connect you with this great opportunity! We are looking for someone who can work full time on their SIN for at least one year and has proven customer service skills and experience! Responsibilities include: - Delivering excellent customer service while responding to inbound calls and emails - Determining and resolving customer inquiries, using customer escalations, with tact and de-escalation techniques - Complete required documentation, such as tracking communication with customers - Troubleshooting technical issues experienced by customers Requirements: - Must be able to work 40 hours per week on your SIN for at least 1 year - Minimum 2 years customer service experience, previous call centre experience is considered an asset - Excellent verbal and written communication skills - Computer savvy with knowledge of information technology systems - Excellent rapport building and problem solving skills - Fluency in French is considered an asset Shift: - Monday to Friday from 9am to 5pm Salary: - $47,000 / year - 2 weeks paid vacation - Flex days - Full benefits package (medical, vision, dental) Apply today for this exciting career opportunity! Please reply to this posting with a copy of your resume OR e-mail your resume to [email protected] and mention the Customer Service Rep - Hybrid position in the subject line. Please send your resume in PDF or Word format, other formats will cause an error. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.