Definition: The Customer Service/AR Clerk is responsible for various tasks in the accounting department and general administration function of the facility. Our Commitment to Food Safety and Quality: Wing's Food Products is committed to consistently producing high quality, safe, legal and authentic food products, that complies with regulatory as well as customer requirements. Food Safety and Quality Culture are of paramount importance to Wing's Food Product. We are dedicated to achieving customer satisfaction through continuous improvement in all that we do. Regular training's will be conducted, to ensure continuous development of food safety and quality culture at Wing's Food Products. We expect every team member to support this policy and ensure that our food safety and quality culture standards are properly applied. Primary Duties & Responsibilities: Duties include but are not limited to: * Comply with all quality related policies, procedures and system requirements * AP procedure and duties * Purchasing Procedure * AR procedure and duties * Assistance to the WH and CS with daily invoice review and credit for returned pallets. Send, email, fax or submit invoices through the portal. ** Managing Kipling and Edmonton customer accounts and checking for deductions. Responsible for investigating, resolving and recovering unauthorized deductions from customer's payments. Analytical, communication to solve the problem, as we as effectively work with customers and internal teams to ensure accurate and timely resolution of deductions. ** Monthly check ARA CPS and MTY schedule a price list and adjust as needed. ** Shadow the customer service role and provide coordinated efforts to manage order to cash cycle ( working with WH and CS) ** Assist the broker and act as a bridge between the broker and our different departments. Responding to broker inquires and ensuring timely follow – up. ** Assist the broker and R&D team with samples and follow-up assessments. ** Maintaining accurate and up –to –date client databases. Preparing, Filing and storing documents, including listing forms, agreements and contracts . ** Improve the reach and engagement of Wing's social media channels by creating and sharing quality content with the goal to connect with and engage the audience. ** Update Wing's website content (text, images) regularly, ensuring accuracy, consistency and relevance. ** Working with R&D for various sales application, date entry and analysis including GS1, Sysco supplier Suite ,CO-OP Supply Chain. ** Performing general office duties; copying, filing, faxing, etc. ** Receiving of mails ,phones and in/out of person entering in premise ** Provide administrative support to management and other staff ** Other duties may be assigned as necessary Skills and Education: * High school Diploma or equivalent required * Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.) * Excellent verbal and written communication skills * Strong interpersonal skills along with demonstrated diplomacy skills * Basic clerical and math skills * Strong attention to detail.