Senior .NET Support

J&M Group, Inc - 75 emplois

Toronto, ON

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

We are seeking a skilled Application Support Engineer to join our team.
The ideal candidate will have extensive experience with IIS, COM+, ASP.NET, and DEVO, providing L3 support to ensure the stability and performance of our applications.
This role involves troubleshooting complex issues, collaborating with various teams, and ensuring seamless application operations.

Key Responsibilities:

Technical Support: Provide L3 support for applications, resolving complex issues related to IIS, COM+, ASP.NET, and DEVO.
Incident Management: Manage and resolve incidents, ensuring timely updates and communication with stakeholders.
Troubleshooting: Diagnose and troubleshoot application issues, performing root cause analysis and implementing solutions.
Performance Monitoring: Monitor application performance, identifying and addressing potential bottlenecks.
Collaboration: Work closely with development, QA, and infrastructure teams to resolve application-related issues.
Documentation: Maintain detailed documentation of issues, resolutions, and processes.
User Support: Assist users with application-related queries and provide training on new functionalities.
Continuous Improvement: Identify areas for improvement in application support processes and implement best practices.

Qualifications:
Education: Bachelors degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 3-5 years of experience in application support, with a focus on IIS, COM+, ASP.NET, and DEVO.
Technical Skills:Proficiency in IIS, COM+, and ASP.NET.Experience with DEVO for monitoring and analytics.Strong knowledge of SQL and database management.
Familiarity with incident management tools like JIRA, ServiceNow, or similar.
Soft Skills:Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a focus on delivering high-quality support.

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