Member Services Coordinator (1 Part-Time Position)
Transform Lives Through Elite Healthcare Leadership | $18/hr Starting - Up to $80K/yr Potential for A-Players
About the Impact:This is NOT your typical receptionist role. As a Member Services Coordinator at MYo Lab, you'll be a crucial part of our members' healthcare journey, directly influencing their path to optimal wellness. With over 4,500 members served and 575+ 5-star Google reviews, we're seeking passionate A-Players ready to revolutionize healthcare delivery.
Your Mission:
Drive exceptional health outcomes by ensuring members complete their recommended care programs efficiently and effectively. You'll be instrumental in:

• Transforming lives through strategic care plan implementation
• Building lasting relationships with members facing health challenges
• Mastering advanced healthcare business systems
• Developing ethical sales strategies that serve our members' best interests
• Contributing to practice sustainability while optimizing health outcomes

This role is for you if:

• You're passionate about healthcare and improving quality of life through movement
• You see yourself as a healthcare leader, not just a team member
• You're ready to be coached to excellence and held to high standards
• You thrive in a metrics-driven environment where your impact is measured
• You're committed to mastering both the art and science of healthcare delivery

We're Seeking Two Distinct A-Players:
Check-In Experience Leader

• You thrive on creating memorable first impressions
• Your natural charisma and warmth make members feel instantly at ease
• You're energized by face-to-face interactions and phone conversations
• You have an innate ability to transform anxious patients into confident members

Check-Out Experience Leader

• You're passionate about data-driven decision making
• You excel at having meaningful conversations about health investments
• You find fulfillment in helping members stay committed to their wellness journey
• You combine empathy with accountability to ensure optimal health outcomes

A-Player Qualities We're Looking For:

• Proven track record of taking initiative and exceeding expectations
• Consistent high performer with documented achievements
• Intrinsically motivated to serve others
• Demonstrated empathy in handling sensitive situations
• Exceptional work ethic with a growth mindset
• Natural leader who remains humble and coachable
• Strategic thinker who can optimize processes
• Masterful at building genuine relationships

Hours & Availability:
We operate:

• Sundays: 8:15 AM - 6:00 PM
• Mondays: 8:15 AM - 6:30 PM & 1:00 PM - 8:30 PM
• Tuesdays/Wednesdays/Thursdays: 8:15 AM - 8:30 PM
• Fridays: 8:15 AM - 4:30 PM

The position is part-time (20-25 hours/week). Please specify your preferred schedule in your application. Final schedules will be determined after the first interview stage.
Growth & Development:

• Starting wage of $18/hr with a clear pathway to significant earnings
• A-Players can earn up to $80K annually through performance-based increases
• Intensive training in healthcare business systems and sales strategies
• Regular coaching sessions focused on professional development
• Opportunity to directly impact clinic growth and member outcomes

Compensation & Benefits:

• Competitive base salary starting at $18/hr with performance-based increases
• Comprehensive Health Spending Account after 90 days
• Performance bonuses based on achieving team and individual metrics
• Professional development opportunities
• Wellness program access
• On-site gym privileges
• Paid time off
• Team events and celebrations

Valuable Final Product:
Your success will be measured by your ability to ensure members complete their Practitioner's recommended care program efficiently and on time, resulting in:

• Optimal health outcomes for our members
• Enhanced practice sustainability
• Increased member satisfaction and referrals
• Improved community health metrics

Interview Process:

• Initial application screening (paste this URL into your browser to complete: https://forms.office.com/r/79eeSigpKR)
• Reference check (top 2 references required- must be in a management position from a prior position you held within the last 3 years)
• Virtual interview with Office Manager
• Skills and personality assessment
• In-person interview with the Management Team
• A working interview to demonstrate your natural abilities
• Offer extension

To Apply:

• Submit your application including:
• Your resume highlights specific achievements and metrics
  • A compelling cover letter addressing:
  • How do you embody each A-Player quality listed above
  • Your preferred schedule availability
  • Your earliest possible start date
  • Which role (Check-In Experience Leader or Check-Out Experience Leader) you're best suited for and why
• Complete initial application screening (paste this url into your browser to complete: https://forms.office.com/r/79eeSigpKR)

Watch our brief intro to MYo: https://www.youtube.com/watch?v=oqAQGGn07Uk & our careers video: https://www.youtube.com/watch?v=cm7QC-re3ag&t=67s
Note: Applications missing any requested information will not be considered. Only candidates selected for interviews will be contacted. No phone calls, please.
Location: 227 10 St NW, Suite 300, Calgary, Alberta
Join us in revolutionizing healthcare delivery and creating extraordinary member experiences that transform lives.
About MYo Lab Health & Wellness:

MYo Lab isn't just another health clinic – we're Calgary's premier multidisciplinary healthcare destination. Located in a modern 5,300 sq ft facility in the heart of Calgary, we've spent the last 6+ years revolutionizing how healthcare is delivered.Our Services:- Chiropractic Care- Physiotherapy- Massage Therapy- Specialized Treatments: • Shockwave Therapy • Low-Level Laser Therapy • Custom Orthotics • Acupuncture & Dry Needling • Concussion ManagementOur Approach: We believe in comprehensive care that treats the whole person, not just symptoms. Our multidisciplinary team works together to create personalized treatment plans that deliver real results. Whether it's pain management, performance enhancement, or preventive care, we're committed to helping our members achieve their health goals.