ABL Employment is looking to hire Reservation Agents for our client in Guelph, ON. You will be communicating directly with the public to assist with reservations and answering a variety of related questions for government- operated parks, campgrounds, habours and marinas. This job is a contract position for the camping season. * Cette opportunité est un contrat de travail qui débutera en novembre 2023 et se terminera en septembre 2024, avec possibilité de prolongement de contrat. This position requires previous customer service experience (at least 1 year) and must be bilingual in French! Ce poste exige une expérience préalable en service à la clientèle (au moins 1 an) et doit être bilingue en français et en Anglais. Office Location: Guelph, ON - Stone Rd W/ Edinburgh Rd S Perks from the Position/ Avantages de l'emploi - A friendly, team-based work environment that rewards commitment and customer service skills - A thorough paid training program to help you get used to our software and approach to customer service - Monthly performance bonuses - A brand new call centre environment! - Free camping! Details about the Job: - Successful candidates will complete 3-week paid training class - Week 1: Monday - Friday 9:00AM to 5:00PM - Week 2: You will be scheduled for regular shifts, based on your availability - Week 3: Monday - Friday 9:00AM to 5:00PM - Our hours of operation are 7 AM - 11 PM, 7 days a week - After training is complete you can expect to be scheduled 25-35 hrs/week, part-time hours also available. Détails sur l'emploi: - Les candidats retenus suivront un cours de formation rémunéré de 3 semaines - Du lundi au vendredi de 9h00 à 17h00 - Nos heures d'ouverture sont de 7 h à 23 h, 7 jours sur 7 - Formation et quarts de travail effectués sur place dans notre centre d'appels - Ce travail peut être en personne, à distance ou hybride entre les deux Job Duties/ Responsabilités de l'emploi - 85% of the time, you will be answering calls and chat inquires from customers/ 85% du temps, vous répondrez aux appels et aux demandes des divers clients - 5% of the time, you will be doing internal reporting issues and escalations with software, billing, or complex issues customers may have/ 5% du temps, vous effectuerez des problèmes de reporting interne et des escalades avec des logiciels, des problèmes de facturation ou des problèmes complexes que les clients peuvent avoir - the other 10% of the job is, meeting with performance coaches to help your monitor your improvements as well as your performance and completing special projects assigned by management / Le 10% restant du travail consiste à rencontrer des coachs de performance pour surveiller l'amélioration de votre performance et à mener à bien des projets spéciaux assignés par la direction. Taux de rémunération : 18.50 $/heure How to apply/ Comment postuler Please reply to this posting with a copy of your resume or email your resume to [email protected] and mention the job ID #24179 in the subject line. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.