BARTENDER JOB DESCRIPTION
Our Story:
We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.
Job Description:

• Create a positive guest experience maintaining steps of service with hospitality top of mind.
• Serve food and drink in the bar area and at tables.
• Make cocktails and mocktails with tools required and according to recipe specifications.
• Maintain a clean and organized work environment.
• Operate glass washer according to health and safety standards.
• Prepare garnishes and syrups according to recipe specifications.
• Ability to make recommendations and suggestively sell food and drink items based on guest preferences and allergies.
• Ringing in sales into our POS system and processing payment ensuring all items are accounted for on the bill.
• Complete all opening and closing duties according to checklists and operational standards.
• Serve guests according to AGCO/SmartServe standards requirements.
• Stop serving guests according to AGCO/SmartServe requirements and standards.
• Stock and maintain all required ingredients to make all drinks on menu.
• Run food and drink items and support restaurant operations when required.
• Communicate all out-of-stock items and spillage to bar manager.

Do you roll our way? Qualities we LOVE!

• Respect and Support – Lift them up, help them out. Don't knock them down unless we are talking about the pins.
• Trust – To earn it, you have to give it.
• Communication (Verbal & Written) - Keeping dialogue open.
• Inclusion – Shine bright. Our differences can be our biggest strengths.
• Empathy – Serve Food. Not ‘tude. Treat all teammates and guests kindly.
• Ability to celebrate the wins.
• Have a ball. Let the good times roll. Radiate so much fun you glow in the dark.
• Be guest obsessed.

Qualifications:

• Passion for food, beverage and hospitality.
• At least 2 years bartending experience.
• SmartServe certification is a MUST.
• Safe Food Handling Certification (not required but preferred).
• Beer, wine and cocktail knowledge.
• Strong oral and written communication skills.
• Must be able to work holidays and weekends as needed.
• Ability to multitask and work in a fast-paced environment highlighting time management skills.
• Ability to lift boxes of liquor bottles, move kegs and stand for a long period of time.

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and accessible. If you require any accommodation through the interview process, please let us know.