Our Guest Services Department is looking for a Supervisor who will lead the team with integrity. Your responsibilities include, but are not limited to, supervising Guest Services, Activities Desk, and East Village Centre Staff with the ability to delegate and problem-solve efficiently. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.

Compensation Information: $26.00 per hour

Physical Requirement: Light; work activities involve handling loads between 5kg and 10kg; predominantly in an indoor setting.

The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Minimum of 2 years' experience in a supervisory role.
• Outstanding computer skills: P.O.S. systems, Microsoft computer systems, electronic business systems.
• Excellent communication skills.
• Highly organized, accurate, and detail oriented.
• Proven track record in guest services and as a team player.
• Post secondary education; business administration or equivalent experience an asset.
• Outstanding interpersonal and motivational skills.
• Outstanding cash handling skills; sales transaction reconciliation, daily cash outs.
• Well-developed verbal and written communication skills.
• Good working knowledge of current WCB standards as related to the workplace.

Primary Responsibilities:

• Work alongside the Guest Services Manager to ensure there is effective planning and organization of Guest Services, East Village Centre and Activities Desk.
• Daily supervision of Guest Services, East Village Centre and Activities Desk.
• Planning and updating seasonal RTP (POS system) products and development of systems as required with special attention to quality consistency and guest satisfaction.
• Maintain quality standards of Guest Services and provide support and motivation for the Guest Services team members.
• Duties as required to ensure the successful operation of the department, including support of other departments and special promotions.
• Monitor website live chat.
• Staff hiring, training, scheduling and fulfilling exceptions in Payworks.
• Performance evaluations for seasonal staff in accordance with SPRLLP policy.
• Assisting the Guest Services Manager with staff pass refund requests and reports as required.
• Oversee organization of Lost and Found items.
• Active participation in SPR meetings and committees, as required.
• Daily approval of staff reciprocal letter requests.

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/12d0ce1f-6083-da91-03e8-911e10fa57bb/apply?source=3386282-CS-58771