Who We Are:
Bradken is equipping the resource sector to sustainably advance society.
As a Dealer Support Coordinator, you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.
Our 3000 strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.
You'll join a diverse and inclusive team contributing across more than 100 unique professions and trades.
What's the Role:
You are someone who thrives on delivering timely and accurate responses to both internal and external customers. You will support our sales function by planning and overseeing the execution of capital projects to ensure timely delivery and exceptional customer satisfaction.
You are a collaborator who works closely with the sales, logistics, and supply chain teams to coordinate project plans, oversee project execution, and provide end-to-end support – from quotation to final delivery. Your ability to multitask and manage competing priorities ensures that customer expectations are consistently met.
You are attentive to detail and a confident user of internal systems such as Salesforce and ERP tools. In this role, you will maintain internal systems, provide Salesforce insights to the sales team, manage opportunity pipelines, support with contract documentation, and administer customer pricing.
You are a natural communicator who enjoys building trust-based relationships with customers, suppliers, and internal teams. You will liaise with customers on order status, manage warranty and rework processes, and help ensure customer accounts are well maintained. Your support in inventory planning and demand forecasting will directly impact Bradken's ability to meet regional goals.
You are also someone who approaches tasks with a strong commitment to safety. You will take ownership of safety activities, comply with site procedures, and contribute to a culture where safety is valued and practiced across all locations.
Key Skills & Experience:

• Qualifications in Business, Sales, Logistics or a related discipline
• Professional experience in Customer Management or Sales Coordination
• Strong working knowledge of Salesforce (Super User experience is a plus)
• Experience in manufacturing, foundry, mining, or heavy industry (preferred but not essential)
• Strong organisational skills and ability to prioritise competing deadlines
• Ability to interpret technical drawings and coordinate internal quotation processes
• Experience in ERP systems, inventory control, and pricing administration
• Multilingual capabilities (Spanish or French preferred)

This role is based in Edmonton, Canada
Please Note: Bradken is unable to provide visa sponsorship. We encourage applications from candidates who are either Permanent Residents or citizens.
If you are a team player with a passion for quality and a desire to grow within a dynamic environment, we invite you to apply and become part of our journey to operational excellence. Share your updated resume along with your salary expectations and permit status at [email protected]. Apply now to join our team and make a difference in the resource sector!
Why join our team at Bradken?

• Safety first environment and mindset.
• Competitive Total Reward Packages.
• Global and local recognition programs.
• Paid Parental Leave.
• Learning and Development focus.
• Education assistance Community Involvement program.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing.
WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES
Bradken is an Equal Opportunity Employer and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our people because great things happen when individuals are given the opportunity to bring themselves into their work. All employment will be based on merit, competence, performance, and business needs.