Job Description:
Responsibilities:

• End to End monitoring of Government Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed.
• These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in Government Guelph, Kingston and regional data centres.
• Responding to high priority requests and Incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and or escalation procedures.
• Implementing Change requests for mainframe, midrange and network Platforms.
• Ensuring Service level commitments to ITS clients and stakeholders and public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.

Experience and Skill Set Requirements - Evaluation Breakdown:
zOs mainframe systems - 25%:

• Using specific examples, describe the experience that candidates have supporting large ZOS mainframe systems.

Knowledge Of Server Os Hardware Components And End To End System Management - 25%:

• Using specific examples, describe candidates demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

Using A Specific Project, Describe How candidates Demonstrated Incident And Change Management Activities With Strong Documentation And Communication Skills. 5%

• Demonstrated Incident and Change Management activities.
• Demonstrated ability for strong documentation and writing skills.
• Demonstrated experience in presentation, verbal and written communication skills.

Demonstrated Knowledge Of Service Management Tools Such As Esmt, Cit, Remedy And Itil - 5%:

• Using specific examples, describe candidates demonstrated knowledge of System and Application Monitoring Tools.
• Using specific examples, please describe candidates demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Demonstrated Knowledge Of Os365 Suite Of Products And Power Bi - 5%:

• Using specific examples, please describe candidates demonstrated knowledge of Communications, Collaborations and analytics tools.