Job Title: Guest Service Manager

Location: Queen's Harbour

Opening: Spring 2025

At Queen's Harbour, we're not just a restaurant—we're a movement to redefine hospitality. Our team is passionate about MediterrAsian cuisine and driven by heart and hustle. We create unforgettable dining experiences with a focus on respect, loyalty, and empowerment. If you're looking to grow within the hospitality industry and become part of a legacy in the making, Queen's Harbour is the place for you.

Position Overview:

As a Guest Service Manager at Queen's Harbour, you are the driving force behind our hospitality experience. You will lead the front-of-house team to ensure seamless service, foster a welcoming atmosphere, and uphold our commitment to excellence. Your role is to cultivate connections, anticipate guest needs, and create an environment where both guests and staff feel valued.

• Lead the Guest Experience: Set the standard for hospitality, ensuring every guest feels welcomed, cared for, and eager to return.
• Train & Inspire: Coach and mentor staff on service excellence, problem-solving, and teamwork to maintain a high-performance culture.
• Oversee Daily Operations: Manage reservations, waitlists, and guest flow to optimize the dining experience.
• Handle Feedback & Conflict Resolution: Address guest concerns with professionalism, turning challenges into positive experiences.
• Support Staff & Teamwork: Work closely with servers, bartenders, and kitchen staff to maintain smooth service.
• Maintain Standards: Ensure compliance with safety, sanitation, and alcohol service regulations.
• Enhance the Atmosphere: Ensure the dining room is inviting, organized, and aligned with Queen's Harbour's brand.

• Strong leadership, communication, and problem-solving skills.
• Minimum 2 year experience in guest relations or front-of-house management in a high-volume hospitality setting.
• Ability to train and develop a service-driven team.
• Calm, professional demeanor under pressure.
• Passion for hospitality and creating exceptional dining experiences.

• Passionate about hospitality and a deep passion for creating unforgettable experiences and fostering a positive guest atmosphere.
• Energetic, positive, and ready to thrive in a fast-paced, high-energy environment while maintaining an upbeat attitude.
• Strong Communicator who is able to connect with guests and staff members and effectively communicate needs and expectations.
• Organized, efficient, quick on your feet, and able to handle multiple priorities simultaneously.
• A team player who values collaboration, respect, loyalty, and professionalism in all interactions.
• Bonus Points if you have a great sense of humor, the ability to create an inviting and positive atmosphere, and a knack for making guests feel like VIPs.

• Be part of an exciting, innovative restaurant redefining hospitality.
• Opportunities for growth and career advancement in a dynamic environment.
• Work alongside a passionate, creative, and supportive team.
• A culture where every team member feels valued, respected, and empowered.

• Vacation Pay
• Friends & Family Discount
• Manager Meal
• Ongoing Leadership & Hospitality Training
• Health & Dental Benefits

If you're ready to bring heart and hustle to Queen's Harbour and become part of something extraordinary, we want to hear from you! Apply now and take the next step in your hospitality career.

The New Era of Restaurant Hospitality