Deskside Analyst

CYNET SYSTEMS - 268 emplois

Edmonton, AB

Publié il y a 4 jours

Détails de l'emploi :

Temps plein

Niveau d`entrée

Job Description:

Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc.).
End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications.
Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
Image, deploy and configure new computers/laptops and install various software application.
Recording all inventory, incidents/service request ticket updates into our incident management system.
Experience providing desktop hardware and software support to users.
Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
Experience troubleshooting and managing file and print services.
The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
Microsoft Teams Meeting Room support experience would be an asset.

Required Experience:

Required Skills:

Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
CompTIA A+ or equivalent experience.
Good communication, time management and mathematical skills.
Dependable and reliable.
Attention to detail and documentation take pride in candidate work.
Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals.
Clean criminal record and driving abstract.
Candidate must have own mode of transportation to travel.

Ce poste n'est plus disponible.