We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

We are seeking a skilled Systems Analyst specializing in Genesys Cloud to join our team in Edmonton, Canada. In this role, you will be responsible for analyzing, implementing, and optimizing our cloud-based customer experience platform to enhance our contact center operations.

• Analyze current systems and processes to identify areas for improvement and optimization within the Genesys Cloud environment
• Design and implement solutions to enhance the functionality and efficiency of our contact center operations
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Configure and customize Genesys Cloud features to meet specific business needs
• Conduct thorough testing and quality assurance of implemented solutions
• Provide technical support and troubleshooting for Genesys Cloud-related issues
• Develop and maintain documentation for systems, processes, and configurations
• Stay up-to-date with the latest Genesys Cloud features and industry best practices
• Participate in project planning and execution, ensuring timely delivery of solutions
• Train and support end-users on new features and functionalities

Must have Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5-10 years of experience as a Systems Analyst, preferably with Genesys Cloud or similar contact center platforms
• Strong expertise in cloud computing technologies and systems analysis
• Proficiency in data analysis, reporting, and project management
• Excellent problem-solving and analytical skills
• Strong communication skills, both written and verbal
• Experience in implementing and optimizing cloud-based systems
• Knowledge of contact center operations and customer experience technologies
• Familiarity with cloud-based systems architecture
• Genesys Cloud certifications is Required.
• Ability to work independently and as part of a team in a fast-paced environment.

Regards,

Mohammed Ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.