ORDER DESK CLERK
OTTAWA, ON

BASIC FUNCTIONS

Responsible for customer needs and customer service. Must respond to customer orders by phone, demonstrate products, and complete sales

RESPONSIBILITIES

• Follow up with customers to ensure products and materials have been properly received.
• Meet the stores operational requirements by creating schedules, supervising employees, and monitoring work results.
• Identify current and future customer needs by establishing relationships with potential and existing clients.
• Ensure availability of goods and services and maintain inventory levels.
  
• Preserve the stores stability and reputation by complying with legal requirements.
• Coordinate and enforce policies and procedures related to programs, operations, and personnel to maintain smooth operations.
• Forward credit requests and NSF (non-sufficient funds) checks to the credit manager.
• Provide customers with information on additional items related to their purchases.
• Stay informed about the products sold, their usage, pricing, and new products on the market.
• Attend and participate in all company-sponsored training programs as needed.
• Receive incoming store orders in accordance with procedures.
• Support e-commerce activities.
• Inform management of the need to repair or replace structural materials or display systems.
• Maintain inventory of cleaning supplies.
• Notify management of the need for additional safety data sheets.
  

EDUCATION
High school diploma or General Equivalency Diploma (GED)

EXPERIENCE
2 years of experience in commercial/retail sales or an equivalent combination of education and experience

SKILLS, KNOWLEDGE, AND ABILITIES

• Must be fully bilingual (written and spoken) in English and French.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Excel)
• Strong customer service focus during client interactions.
• Ability to work independently and as an active team member.
• Ability to effectively present information in one-on-one or small group settings.
• Ability to understand and carry out detailed written or oral instructions.
• Ability to stay organized and multitask.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
• Ability to calculate rates, ratios, and percentages and to draw and interpret bar graphs.
  
• Problem-solving, time management, and decision-making skills.
• Information analysis and documentation skills.
• Strong phone skills, oral communication, active listening, and interpersonal skills.
• Knowledge of building materials and the market (an asset)
• Experience with Biz Track or another POS Software (an asset)

PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods.
• Must be able to stand for extended periods.
• Must be able to climb, balance, bend, kneel and stretch, with manual dexterity and keen depth perception and field of vision.
• Must be able to bend, or squat down to floor level repeatedly.
• Reach overhead to retrieve materials.
  

WORK ENVIRONMENT AND PHYSICAL CONDITIONS

• Required to wear prescribed personal protective equipment in designated areas.
• Work is performed indoors in a temperature-controlled environment.