Manager, Children & Family Services

Posting #:4056Posting Date:04/17/2025Posting Closing:05/01/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one were looking for?

We areseeking a dynamic, highly motivated Manager, Children & Family Services who demonstrates our values of compassion, accountability, responsiveness, and empowerment, to our clients, families, and each other.

The Manager, Children & Family Services manages all aspects of early years services, including people, programs, community relations, licensing, and promotion.

This position is a non-unionized, full-time, temporary position. This is an 18-month maternity leave contract, there is potential for it to end early.

Key Responsibilities:

1. Manage all aspects of Wesley Licensed, EarlyON, and Authorized Recreation programs.
2. Responsible for hiring and onboarding of Supervisors and frontline staff.
3. Performance Management for staff in programs, including training and reflective practice supervision using coaching and mentoring principles.
4. In collaboration with other Children and Family Services Leadership team members, coordinate staff schedules and ensure appropriate staffing levels at all times.
5. Ensure Quality within the EarlyON programs as it pertains to City of Hamilton EarlyON regulations and Wesley's best practices.
6. Monitor and document staff adherence to all licensing requirements and ensure up-to-date and annual sign-off of all policies as required by the Child Care and Early Years Act, 2014.
7. Back Up for all aspects of Ministry of Education child care licensing for all sites and Serious Occurrence reporting.
8. Update and maintain Licensed Child Care and EarlyON programs policies and procedures and parent information packages, ensuring compliance with current regulatory requirements.
9. Monitor the quality of all programs, Wesley policies adherence, and the Ministry of Educations How Does Learning Happen? pedagogy.
10. Develop, plan, implement, and provide appropriate information, services, and programs for those inquiring about or accessing the programs.
11. Monitor enrolment to stay within operating capacity with the intent to increase enrolment to licensed capacity at all sites.
12. Lead the development of promotional plans and materials.
13. Welcome, support, and interact with clients, remembering to be sensitive to all families, including those culturally diverse, GLBTQ, young parents, etc.
14. Ensure a high level of community participation and service delivery in the programs, including promotion of the programs in the community. This will include establishing and maintaining a good rapport with neighbourhood associations and schools.
15. Chair regular team meetings with supervisors and oversee the supervisors' coordination of team meetings in all areas to ensure timely and clear communications.
16. Follow the policies and procedures of the programs and Wesley Urban Ministries, including the Collective Bargaining Agreement and legislative compliance.
17. Be responsible for the submission of time sheets, reports, etc., as required.
18. Visit and complete checklists at all locations on a regular basis to ensure program needs are being met and in compliance with program mandate/licensing.
19. Identify and communicate any trends, activities, concerns, stories, changes, and incidents in the programs through regular communication and supervision with the Director.
20. Maintain petty cash and monitor program spending to remain within budget.
21. Ensure open communication with parents/caregivers and other participants.
22. Provide reports and make presentations as required.
23. Gather statistics and data on programs on weekly, monthly, and yearly basis.
24. Complete monthly City of Hamilton Subsidy submissions.
25. Uphold all standards legislated by the Hamilton Board of Health.
26. Abide by the health and safety policies of Wesley Urban Ministries Inc.
27. Other duties as assigned.

What you will bring:

1. Diploma or Degree in Early Childhood Education and registration with the College of Early Childhood Educators.
2. Minimum of 5 years of current experience working as a Supervisor of a licensed child care program and/or EarlyON Program.
3. Thorough knowledge of applicable legislation (Child Care and Early Years Act, 2014) and experience in managing the Ministry of Educations licensing requirements.
4. Experience with EarlyON programs and familiarity with the regulatory guidelines.
5. Knowledge of the Authorized Recreation After-School Programs.
6. Experience with Performance Management and Performance Improvement.
7. Proven leadership skills in the areas of communication, team management, change management, conflict management, and service coordination with internal and external partner agencies.
8. Experience working with children with special needs and working in collaboration with Special Needs Resourcing partners.
9. Experience with Procare, CCLS, OCCMS, and KeyON data systems preferred.
10. Exemplary written and oral communication skills.
11. Experience and sensitivity working with all staff and families, including those in an urban core setting, culturally diverse, LGBTQ2+, young parents, etc.
12. A thorough understanding of EDI.
13. Bilingual (French/English) and fluency in other languages is an asset.
14. Current 1st aid/CPR, N.V.C.I. training. ECERS, SACERS, and Quest 1(High Five) training are assets.
15. Valid G drivers license and use of a reliable vehicle.
16. Knowledge and skills using Microsoft Office products, Outlook, and other relevant computer programs and the internet.

Invest in Yourself as we Invest in You! Wesley offers

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professionaldevelopment and training opportunities
• Employee Assistance Program Available Immediately
• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

1. Click on this link:https://wesley.bamboohr.com/jobs/
2. From there you can access all of Wesleys job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website atwww.wesley.ca.