Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: Apple ResourceLocation: Toronto, ONDuration: 8 MonthsJob Type: ContractWork Type: OnsiteLanguage: EnglishJob Description:

• Resource will manage all aspects of the Mac support service ensuring the development & support and continuous improvement of services aligned to business and technology strategies.
• To ensure best practice processes are in place and being followed, improving service delivery and support to Technology and the business, providing support to Level 2 MAC support folks in developing and delivering industry-leading quality services to the business.
• To ensure that maximum business benefits are obtained from existing and new Technology assets, capabilities and resources.

Primary/Key Responsibilities Technical Expert

• Defining, maintaining and enhancing fit-for-purpose, best value Mac services (as measured against external benchmarking) that meets business requirements and strategic objectives whilst meeting the business' appetite for risk, service performance and cost management.
• Responsible for ensuring all Mac services are available and performing as intended.
• Develop and maintain strategic relationships with the business, partners and suppliers.
• Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements.
• Experience in Administration of Macintosh base environment
• Experience in supporting production environment comprising of MAC machines.
• Hands on experience on Catalina, Big Sur, Monterey
• Mass upgrades and patch management of MacOS and Software
• Product installation and application patches deployment
• Administration and maintenance of existing packages
• Collaborate with product management and senior leadership to implement features and develop the roadmap for Apple Deployment
• Develop, test, and maintain macOS system configurations and iOS profiles, including a baseline build specification for all new devices deployed throughout the customer district.
• Develop, test, and maintain framework for Apple ABM
• Assist in creating scripts, packages, and developing custom applications to support the Project Team as needed.

Education & Experience

• Bachelor's or Master's degree preferred, technical training and certification
• Technical or business-oriented field such as Computer Science, Information Systems or equivalent field of study
• 10 or more years of related work experience or equivalent combination of education and experience.
• Experience desired in business analysis, consulting, organizational design, process reengineering, project management and technology implementation. Experience as a Senior Implementation Lead and/or Architect Team Lead.
• Strong knowledge of PC hardware and software required. Excellent administrative, organizational and communication skills.

Skills and Ability

• A career history that encompasses a strong technical ability within a challenging and changeable environment with diverse technologies including complex operational roles.
• 5+ years of experience architecting, deploying, and troubleshooting iOS, macOS in customer environments.
• A general understanding of networking: DNS, DHCP & Proxy servers.
• A good understanding of using group policies to manage windows and Mac OSX clients & experience of deploying Mac OSX within an enterprise environment.
• Familiarity with scripting languages such as Bash, Python, Perl or ZShell.
• Experience integrating macs with different identity providers such as Okta, Active Directory, or JumpCloud.
• Advanced knowledge of macOS fundamentals including networking, command line, security, and file system management.
• Experience creating and presenting technical content as a subject matter expert.
• Familiarity with Apple deployment workflows, including the Apple Business Manager (ABM) and Volume Purchase Program (VPP).
• Apple Certified Support Professional (ACSP) or ability to obtain.
• Familiarity with cloud hosted services such as Virtual Machines, Apache/Tomcat, IIS on AWS and other similar providers.
• Familiarity with concepts relating to creation and deployment of certificates.

Information Systems

• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Advanced knowledge of tools related to specific technology domain.

Personal Attributes

• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Ability to communicate difficult information in a neutral and professional manner.
• Ability to remain calm in stressful or fast-paced environments.
• Ability to manage simultaneous and conflicting priorities in an effective manner.

TekWissen Group is an equal opportunity employer supporting workforce diversity.